50+ Examples of Customer Satisfaction Survey Questions

Looking for examples of customer satisfaction survey questions? You know, it sounds cliche, but it’s true – Nothing is more important for a business than satisfied customers.  Think about it – How far would you get with your product if customers weren’t fully happy about using it? Not very far, probably, and that’s in spite […]

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CSAT Process: How to Properly Launch a CSAT Survey

In this guide, I’ll walk you through the exact CSAT process. You’ll learn how to launch, and then manage, a CSAT survey from start to finish. Ask ten SaaS founders what they’re focusing on in their businesses, and the majority will immediately start talking about increasing retention, fostering loyalty, improving UX, and so on.  (I […]

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How to Improve CSAT: 11 ideas

In this post, I’ll show you 11 ideas that will help you improve your CSAT score. And there is a reason I’m talking about it. In June, our customers launched hundreds of customer satisfaction surveys and collected over 40k responses. But just like these surveys delivered great news for some, many of those companies may […]

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CSAT Formula: How to Calculate CSAT Score

In this guide, I’ll show you the exact CSAT formula and explain how you could calculate your customer satisfaction score (also using Excel.) CSAT is beyond incredible at revealing some harsh truths about your business – From how well you meet customer’s needs to whether your product has any future at all, and a lot […]

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What is a Good CSAT Score for SaaS

Have you just run your first-ever customer satisfaction survey? Wonder what is a good CSAT score and how does yours compare with others?  In this post, you will learn what the CSAT score is. You’ll also discover guidelines and benchmarks to help you what is a good CSAT score. And also, I’ll show you some […]

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Measure Customer Satisfaction

How to Measure Customer Satisfaction: A Guide for SaaS Brands

Wondering whether customers love your product as much as you think? Looking for advice on how to measure customer satisfaction to find out once and for all? Did you know that 67% of customers cite bad experiences as a reason for churn? Yet only 1 in 26 of unhappy customers complain and tell brands about […]

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Interpret CSAT results

CSAT Survey Analysis: How to Analyze Customer Satisfaction Survey Data

This is a complete guide to analyzing customer satisfaction survey data (CSAT survey analysis.) It’ will show you how to evaluate your CSAT results, what to pay attention to, and also, how to use those results to drive your business forward. You know, collecting feedback is just one part of building a customer-centric business. But […]

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How Important is CSAT?

In this post, I’ll explain how important CSAT surveys are for your business. Because you know, there are three primary customer satisfaction surveys: CSAT (Customer Satisfaction), NPS (Net Promoter Score), and CES (Customer Effort Score).  Naturally, you should run all three. However, in this article, I want to focus on CSAT, specifically and explain why […]

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NPS vs CSAT vs CES

CSAT vs. NPS: Similarities and Differences

In this guide, I’ll compare NPS and CSAT surveys. You’ll learn their main differences and when to use each. FACT: 81% of organizations consider customer experience (CX) as a competitive differentiator. According to the same research, 84% of the companies focusing on CX earn more revenue, and 92% experience increased customer loyalty. (This also suggests […]

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CSAT Questions

15 CSAT Questions to Help Improve Your Business (with Examples)

Wondering what CSAT questions to ask to discover how satisfied customers are with your product or service? In my last article, I discussed the ideal CSAT survey frequency to get as many responses as possible. But that’s frequency. Their quality, however, will largely depend on the questions you ask, and that’s what I’ll help you […]

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CSAT Survey Frequency: When and How Often to Send a CSAT Survey

Are you wondering how often you should send a CSAT survey? Looking for information on the most optimal CSAT survey frequency? I hear stories like this all the time: You, a founder, spent months and months building your SaaS. You put equal or even bigger effort into acquiring customers. And then, when you think everything […]

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CSAT

What is CSAT and How to Calculate It

In this guide, I’ll tell you everything you need about CSAT (Customer Satisfaction) Score. I’ll also show you the exact formula to use to calculate your CSAT score. Let’s face it, CSAT is important. After all, no company can last long without satisfied customers. Unless people enjoy what you sell and enjoy dealing with your […]

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