I’m sure you’ve heard this advice over and over again: If you want to truly know how satisfied your users really are, you just need to ask. And sure, it’s true. There is no better way to find out about customer satisfaction than by asking about it. But that advice also misses what I think […]
This is a massive list of the best customer satisfaction survey questions examples. It will show you what are the best questions to ask in a customer satisfaction survey, and show you examples of those surveys in use. Before we get to customer satisfaction survey questions, though, we need to talk about this… Why is […]
In this guide, I’ll walk you through the exact CSAT process. You’ll learn how to launch, and then manage, a CSAT survey from start to finish. Ask ten SaaS founders what they’re focusing on in their businesses, and the majority will immediately start talking about increasing retention, fostering loyalty, improving UX, and so on. (I […]
In this post, I’ll show you 11 ideas that will help you improve your CSAT score. And there is a reason I’m talking about it. In June, our customers launched hundreds of customer satisfaction surveys and collected over 40k responses. But just like these surveys delivered great news for some, many of those companies may […]
In this guide, I’ll show you the exact CSAT formula and explain how you could calculate your customer satisfaction score (also using Excel.) CSAT is beyond incredible at revealing some harsh truths about your business – From how well you meet customer’s needs to whether your product has any future at all, and a lot […]
So, here is what I know about your situation: Because of that, I’m not even going to bother with trying to convince you to run customer surveys. You already know that you have to. What you may not know, though, is how to run customer surveys that people want to respond to and share their […]
Have you just run your first-ever customer satisfaction survey? Wonder what is a good CSAT score and how does yours compare with others? In this post, you will learn what the CSAT score is. You’ll also discover guidelines and benchmarks to help you what is a good CSAT score. And also, I’ll show you some […]
Wondering whether customers love your product as much as you think? Looking for advice on how to measure customer satisfaction to find out once and for all? Did you know that 67% of customers cite bad experiences as a reason for churn? Yet only 1 in 26 of unhappy customers complain and tell brands about […]
This is a complete guide to analyzing customer satisfaction survey data (CSAT survey analysis.) It’ will show you how to evaluate your CSAT results, what to pay attention to, and also, how to use those results to drive your business forward. You know, collecting feedback is just one part of building a customer-centric business. But […]
In this post, I’ll explain how important CSAT surveys are for your business. Because you know, there are three primary customer satisfaction surveys: CSAT (Customer Satisfaction), NPS (Net Promoter Score), and CES (Customer Effort Score). Naturally, you should run all three. However, in this article, I want to focus on CSAT, specifically and explain why […]
In this guide, I’ll compare NPS and CSAT surveys. You’ll learn their main differences and when to use each. FACT: 81% of organizations consider customer experience (CX) as a competitive differentiator. According to the same research, 84% of the companies focusing on CX earn more revenue, and 92% experience increased customer loyalty. (This also suggests […]
Wondering what CSAT questions to ask to discover how satisfied customers are with your product or service? In my last article, I discussed the ideal CSAT survey frequency to get as many responses as possible. But that’s frequency. Their quality, however, will largely depend on the questions you ask, and that’s what I’ll help you […]
Are you wondering how often you should send a CSAT survey? Looking for information on the most optimal CSAT survey frequency? I hear stories like this all the time: You, a founder, spent months and months building your SaaS. You put equal or even bigger effort into acquiring customers. And then, when you think everything […]
In this guide, I’ll tell you everything you need about CSAT (Customer Satisfaction) Score. I’ll also show you the exact formula to use to calculate your CSAT score. Let’s face it, CSAT is important. After all, no company can last long without satisfied customers. Unless people enjoy what you sell and enjoy dealing with your […]