Product Updates Archives

Product Updates

Customer Feedback Hub: Collect And Manage All Your Survey Responses

July 1, 2020

In this month’s feature update we are presenting to you our brand new Customer Feedback Hub. We were actually hesitating to call this blog post a “feature update” because we think it doesn’t really pay justice. But for lack of a better word, let’s just go with it. So what is a Customer Feedback Hub? […]

How We’ve Launched a Customer Survey Software Without a Reporting Dashboard (And Why It Worked)

May 22, 2020

Two months after our official launch we finally equipped Refiner with a proper survey data Dashboard. A feature that most people would consider table stakes for a customer survey tool and expect to be included from the very beginning. In this post I’ll explain why we launched Refiner without a real Dashboard and how it […]