SaaS Growth Tactics & Best Practices in Managing Customer Feedback
Let’s not beat around the bush here: If you are comparing in-app NPS tools, you are probably trying to get cleaner feedback from real users. And that’s no small feat. I’ve written quite a lot about both in-app surveys and NPS already. But here, I want to show you what are the best in-app tools […]
Oh, let’s face it: You do not get great feedback by throwing your survey at users whenever you please. You get it by asking at the right moment, in the right context, to the right people. That’s it. But it’s so easy to miss it. For example, early on, I thought its survey copy that […]
I’ve run more surveys than I care to count. Some in-app. Some over email. And some of them worked beautifully. Others… eeehhhhh… not so much. But here’s what it taught me: In this article, I’ll show you the difference. I’ll also teach you when to use each, and how to get the best out of […]
Response rate isn’t a mystery. It’s just math disguised as UX. Really. And believe me, when you treat it like that, the numbers go up. Of course, this sounds fine and dandy in theory. It’s how you actually do it that’s a real mystery? My secret? I zero in on three things: I ask at […]
Eh, some products make things so ridiculously easy. But others make you feel that you want to throw your laptop out the window, right? The problem is that, in most cases, you, the founder, have no idea which one you’re building. To you it all makes sense. UI is dead clear. The product is perfect. […]
I’m sure you’ve heard this advice over and over again: If you want to truly know how satisfied your users really are, you just need to ask. And sure, it’s true. There is no better way to find out about customer satisfaction than by asking about it. But that advice also misses what I think […]
Learn how to run targeted, high-response in-app NPS surveys inside your product, with examples, best practices, and setup tips. FACT: Email NPS surveys get ignored. Survey links rarely get clicked. But in-app NPS surveys … well, that’s one survey type guaranteed to get answers. Why? Because by asking users how likely they are to recommend […]
Most articles about in-app surveys focus on one thing: the questions. Well, that’s not what this one is about. You see, I want to show you how in-app surveys actually get used inside products: So, this isn’t about theory or listing questions you could ask. It’s all about showing you in-app survey examples you can […]
Mobile surveys – surveys designed to work and look wonderful on smartphones and tablets – can have an unimaginable impact on your product, marketing strategies, and more. Far greater than old-school forms and email surveys ever could. In this guide, you’ll learn how mobile surveys work, why they generate better results (and how to create […]
This is a list of four of the absolutely best mobile survey tools on the market today. Each of these apps can help you: Both of these points are important. Why? Because you see, not every survey app can run mobile surveys. In fact, if you google the term, mobile app surveys, you will come […]
This is a complete guide to microsurveys. It will show you what microsurveys are, and how you can use them to quickly collect specific feedback from users. For most of us the word survey triggers quite a negative response. On hearing it, we, typically, picture a long, arduous activity that we have little to no […]
This is the most ultimate guide to mobile app surveys. It will show you exactly how to run effective surveys inside your mobile app and do it without disrupting the user experience. And it’s an important information to know because let’s face it, although mobile app surveys are critical for your app development, they are […]
Are you planning to conduct product surveys? Wondering what software to use? You know, as cliche as it sounds, it’s darn true – You really have no better way to take the product to the next level than by getting your users involved. Unfortunately, doing so is also a major pain in the backside, particularly […]
Worried about a high churn rate? Feeling pressure because competitors are outdoing you on every front? Or maybe your customer satisfaction scores aren’t as high as you’d like, and you have no idea why (and, more importantly, how to beat it)… Well, that’s usually the best time to get your users involved. Because let’s face […]
I guarantee you, no founder doesn’t utter the word, feedback, at least three times a day. True fact. But here’s the thing—most of the time, when founders think of feedback, they actually mean surveys sent to users by email that they can fill in at their most convenient time. There is nothing wrong with that […]
In this guide, I’ll show you the best practices for collecting in-app feedback. Before we get to that, though, let’s run through some basics quickly. What is in-app feedback? I suppose the name gives it away: In-app feedback is customer feedback that you collect directly within your product. So, when we collect in-app feedback, we […]
Let’s not beat around the bush here—as a founder, you really can’t grow your product without in-app messages. (To be clear, I am not saying you just need in-app messaging to grow. Far from it, of course. But the strategy should form an integral part of your product-led growth.) But naturally, to do that, you […]
I know this is going to sound blunt, but I gotta ask: Have you ever used a SaaS product that wouldn’t show you an in-app notification at one point or another? Me neither. Of course, I’m not saying that everyone’s using in-app notifications, it’s far from it. For one, most likely, you’re reading this guide […]
Were you planning to run surveys with Refiner but got that nagging feeling that maybe there’s a better alternative out there? Refiner is a great survey tool. I know, I created it, after all. But I’m also the first person to admit that, just like pretty much every other survey tool, it may not be […]
Looking for in-app messaging best practices? Want to find out how to run successful in-app messaging campaigns? I won’t deny it; being able to connect with and communicate with users as they interact with your product truly feels heaven-sent… …until you get it wrong, that is. And it’s so easy for that to happen, I’m […]