SaaS Growth Tactics & Best Practices in Managing Customer Feedback
Do customers love your SaaS product? Are you looking for a way to boost the customer success rate even further? I couldn’t agree more with Ken Lownie who said: In the subscription economy, the connection between your customer’s success and your success is much more direct. SaaS businesses that do not invest in customer success […]
Are you looking for customer survey examples to improve how you collect customer feedback? Let’s face it – Sometimes the quickest way to learn to design customer surveys is through the experience of other brands that have nailed their feedback surveys already. And so, in this article, you’ll find 8 inspiring real-life customer survey examples […]
In this guide, I’ll show you the best practices for running CSAT surveys. And let’s face it – when you implement any strategy for the first time, you often miss the mark. There’s always something you could’ve done or shouldn’t have done better. The good news? You don’t have to try to figure out what […]
Are you planning to segment your SaaS users to gather better customer insights? Looking for advice on the best SaaS customer segmentation strategies? I’m sure you know this story so well – In 1906, an Italian economist named Vilfredo Pareto found that 80% of the land in Italy was owned by 20% of the people. […]
Have you just run your first-ever customer satisfaction survey? Wonder what is a good CSAT score and how does yours compare with others? In this post, you will learn what the CSAT score is. You’ll also discover guidelines and benchmarks to help you what is a good CSAT score. And also, I’ll show you some […]
Are you unhappy with the number of detractors on your NPS score? Wondering if you could turn those detractors into promoters and how to do it? I admit – The results of your very first NPS survey can be disappointing. This is particularly true if you haven’t set any NPS goals and do not know […]
Did you just finish running your first NPS survey? Wondering how to set net promoter score goals and continue improving your customer satisfaction? Ok I admit it – I may be biased in saying this but NPS is really amazing. Even a simple, single-question NPS survey can help you understand how loyal and satisfied your […]
Looking for customer success software? Wondering what tools to use for customer success? You know, I absolutely love how Forbes opened their article: Customer Success: The Best Kept Secret of Hyper-Growth Startups They said, “Customer success is where 90% of the revenue is.” It’s hard not to agree with it. For SaaS companies that run […]
Wondering whether customers love your product as much as you think? Looking for advice on how to measure customer satisfaction to find out once and for all? Did you know that 67% of customers cite bad experiences as a reason for churn? Yet only 1 in 26 of unhappy customers complain and tell brands about […]
Wondering how to use NPS in customer service? Customer experience is so critical to SaaS success, isn’t it? 96% of customers consider customer service vital to their loyalty to a brand, after all. And loyal customers are 5x more likely to purchase again and 4x more likely to refer a friend to the company. So, […]
This is a complete guide to analyzing customer satisfaction survey data (CSAT survey analysis.) It’ will show you how to evaluate your CSAT results, what to pay attention to, and also, how to use those results to drive your business forward. You know, collecting feedback is just one part of building a customer-centric business. But […]
Are you wondering why use the NPS survey? It goes without saying – NPS has become an unquestionable standard for customer research. Most of the major brands have at least dabbled in Net Promoter Score (NPS). And the biggest ones openly state that NPS drives many of their critical business and product development decisions. But […]
In this post, I’ll explain how important CSAT surveys are for your business. Because you know, there are three primary customer satisfaction surveys: CSAT (Customer Satisfaction), NPS (Net Promoter Score), and CES (Customer Effort Score). Naturally, you should run all three. However, in this article, I want to focus on CSAT, specifically and explain why […]
Have you started conducting NPS surveys lately? Wondering what transactional NPS questions to ask to generate the best insights? There are so many different customer satisfaction surveys – CSAT, NPS, and CES, to name just the most popular ones. Yet, I notice most companies overlook most of them — even if the survey could help […]
In this guide, I’ll compare NPS and CSAT surveys. You’ll learn their main differences and when to use each. FACT: 81% of organizations consider customer experience (CX) as a competitive differentiator. According to the same research, 84% of the companies focusing on CX earn more revenue, and 92% experience increased customer loyalty. (This also suggests […]
Wondering what CSAT questions to ask to discover how satisfied customers are with your product or service? In my last article, I discussed the ideal CSAT survey frequency to get as many responses as possible. But that’s frequency. Their quality, however, will largely depend on the questions you ask, and that’s what I’ll help you […]
Are you wondering how often you should send a CSAT survey? Looking for information on the most optimal CSAT survey frequency? I hear stories like this all the time: You, a founder, spent months and months building your SaaS. You put equal or even bigger effort into acquiring customers. And then, when you think everything […]
Are you planning to run an NPS survey? Wondering what’s the best time to send it to collect the best insights? FACT: The success of any survey largely depends on timing. Send the survey at the wrong time and you might be facing ridiculously low open rates. Well, that and poor quality data such poorly […]
Are you wondering what a good NPS score for your SaaS brand is? Looking for NPS benchmarks for SaaS to compare your performance with? You’re in luck. That’s exactly the information you’re going to find in this guide. We’ll cover: So, let’s get to it… Why is benchmarking NPS so important to your SaaS? NPS […]
In this guide, I’ll tell you everything you need about CSAT (Customer Satisfaction) Score. I’ll also show you the exact formula to use to calculate your CSAT score. Let’s face it, CSAT is important. After all, no company can last long without satisfied customers. Unless people enjoy what you sell and enjoy dealing with your […]