SaaS Growth Tactics & Best Practices in Managing Customer Feedback
Wondering what CSAT questions to ask to discover how satisfied customers are with your product or service? In my last article, I discussed the ideal CSAT survey frequency to get as many responses as possible. But that’s frequency. Their quality, however, will largely depend on the questions you ask, and that’s what I’ll help you […]
Are you wondering how often you should send a CSAT survey? Looking for information on the most optimal CSAT survey frequency? I hear stories like this all the time: You, a founder, spent months and months building your SaaS. You put equal or even bigger effort into acquiring customers. And then, when you think everything […]
Are you planning to run an NPS survey? Wondering what’s the best time to send it to collect the best insights? FACT: The success of any survey largely depends on timing. Send the survey at the wrong time and you might be facing ridiculously low open rates. Well, that and poor quality data such poorly […]
Are you wondering what a good NPS score for your SaaS brand is? Looking for NPS benchmarks for SaaS to compare your performance with? You’re in luck. That’s exactly the information you’re going to find in this guide. We’ll cover: So, let’s get to it… Why is benchmarking NPS so important to your SaaS? NPS […]
In this guide, I’ll tell you everything you need about CSAT (Customer Satisfaction) Score. I’ll also show you the exact formula to use to calculate your CSAT score. Let’s face it, CSAT is important. After all, no company can last long without satisfied customers. Unless people enjoy what you sell and enjoy dealing with your […]
Want to improve your NPS scores? Good news, then. You’ll find detailed guidelines on how to do it below. Here’s what we’ll cover. So, what is a Good NPS Score? I hear this question all the time. Our users and prospective customers often reach out asking what NPS score they should be aiming for. Or […]
This is a complete guide to NPS Score. It’ll show you: It’s a lot to cover, so let’s I guess, we should get started… Why is the NPS score such a big deal? In my career, I have seen so many supposedly amazing approaches to measuring customer satisfaction and loyalty since I started building products. […]
Want to know how happy your customers really are? Not just who’s using your product — but who’d recommend it? That’s what NPS is for. This guide walks you through exactly how to set up and run an NPS survey that actually gives you insights — not just numbers. Before we begin discussing the NPS […]
This post discusses how to use NPS scores to propel a company’s growth. But before we get to that, I think I need to explain why I decided that we must tackle the issue. You see, NPS has become a standard – but also, a bit of a buzzword. Almost every new company has tried […]
It’s no secret that customer feedback is important. And it’s also no secret that there is an abundance of customer feedback tools for you to choose from. But which tools should you be choosing? In this post, we’re going to cover the three basic types of customer feedback tools (feedback buttons, survey widgets, and online […]
Are you wondering what the best NPS software is? Looking for recommendations on what NPS tools to try? You’re in the right place, then. Below, you’ll find my recommendations for 12 best NPS tools to try. But let’s start with this… Why look for NPS software? I guess it really goes without saying – Your […]
This is the ultimate list of the best NPS questions that you should be asking. Fact: NPS is an amazing method to assess customer loyalty and satisfaction. Even a simple survey can help you evaluate how well your company is satisfying customers’ needs, and in turn, how likely they are to recommend you to others. […]
Looking for a customer satisfaction survey tool? You’re in the right place then. Below, you’ll discover the best CSAT software on the market today. But let me tell you this first… Customer surveys are an ideal strategy to learn about your customer experiences and engage your userbase. But here’s the catch: You can’t uncover such […]
In this guide, I’ll show you the best NPS frequency (how often you should send out your NPS survey,) so that you collect the best responses and prevent your users from survey fatigue. You’ll learn the following: But let’s start by quickly discussing why you should care about NPS frequency Well, it’s unfortunate but true […]
User experience surveys are often the missing link in the growth story of SaaS companies. While analytics data shows you what users are doing on your website and how they’re using your product, the “why” behind their action can only be uncovered through surveys and customer interviews. So, to help you get started, we’ve put […]
Are you ready to run a customer survey but lack the software to make it happen? Looking for recommendations of the best survey tools that would work for your SaaS? Fact: Customer surveys can help deliver incredible growth for SaaS companies. Well, if you do them right, that is! And that often means choosing the […]
Are you thinking of collecting customer feedback but aren’t sure which type of customer surveys to use? Low completion rates, inaccurate response data, bad UX, …. We heard all kinds of reasons why customer experience surveys are not working. And sometimes the problem is the wrong type of survey the company is running. Other times, […]
NPS follow-up emails play an important role in every Net Promoter Score survey campaign. Sounds like common sense, right? Unfortunately, we see a lot of companies who measure their NPS just for the sake of knowing “How good they are doing”. Instead of reaching out to the respondents to find out the “why” behind their […]
In this month’s feature update we are presenting to you our brand new Customer Feedback Hub. We were actually hesitating to call this blog post a “feature update” because we think it doesn’t really pay justice. But for lack of a better word, let’s just go with it. So what is a Customer Feedback Hub? […]
Two months after our official launch we finally equipped Refiner with a proper survey data Dashboard. A feature that most people would consider table stakes for a customer survey tool and expect to be included from the very beginning. In this post I’ll explain why we launched Refiner without a real Dashboard and how it […]