Survey statistics: original data from Refiner's live surveys
Survey response rates, NPS, CSAT, CES, PMF, and follow-up question statistics from thousands of live Refiner surveys, with sample sizes and sources.
Product-led Growth
A Guide to In-app Surveys for SaaS
Discover the best practices for running in-app surveys. Learn how to run successful in-app surveys and collect user feedback.
How to Improve In-App Survey Response Rates: Benchmarks, Triggers, and 14 Proven Tactics
Discover how to improve in-app survey response rates. Learn the exact techniques that will improve your in-app survey response rates now.
In-app surveys reach people while they're using your product, and they averaged a 27.52% response rate across 1,382 Refiner surveys in 2025. Learn what to ask, when to trigger a survey, and how to use the answers to fix onboarding and reduce churn.
View all 37 postsNet Promoter Score
Follow-up questions after NPS, CSAT, and CES: data from 5,253 live surveys
I coded every follow-up question in 5,253 live Refiner surveys. Here's what teams ask after NPS, CSAT, CES, and PMF, what they skip, and the follow-ups to copy.
NPS Score: The Complete Guide
Learn what NPS score is. The complete guide to use NPS score to measure customer satisfaction and loyalty. Net Promoter Score Guide.
Best In-app NPS Software in 2026
Compare the best in-app NPS tools. Learn why NPS works better in-app, what features matter in an in-app NPS software, and which tools to use.
An NPS score can't tell you what to fix, yet 15% of the NPS questions in our data have no follow-up. Start here for SaaS benchmarks, when to send your survey, and how to find out why people gave you that score.
View all 24 posts- In-app NPS Surveys: How to Create and Run In-app NPS in Your App
- How to Create a Net Promoter Score (NPS) Survey
- How Long Should an NPS Survey Be and How Many Questions You Should Be Asking
- This is How You Run a Perfect Customer Survey for a Digital Product
- NPS Email: All You Need to Know (with Examples)
Software Advice
10 Best Survey Platforms with In-app Surveys Capabilities
Discover the best survey platforms to run in-app surveys. Learn which survey software has the best in-app survey capabilities.
11 Survicate Alternatives for In-app Surveys
Discover the best Survicate alternatives for in-app surveys. Learn which alternatives to Survicate are best for in-app surveys.
7 Best Product Survey Tools Reviewed
Discover the best product survey tools. Learn what tools to use to run product surveys and collect user feedback about the product.
We make a survey tool, so keep that in mind as you read. These comparisons show what each option does well, and one of them lists the best alternatives to Refiner.
View all 17 postsCSAT
In-App CSAT Surveys: Setup and Best Practices
Learn how to run in-app CSAT surveys that capture real-time user satisfaction. Setup tips, examples, and best practices for SaaS teams.
What is CSAT and How to Calculate It
Discover what is CSAT. Learn how to use CSAT surveys to measure customer satisfaction and drive the business forward.
50 Examples of Customer Satisfaction Survey Questions
Best customer satisfaction survey questions to ask. See customer satisfaction survey questions examples to create better customer satisfaction surveys.
CSAT tells you how a specific moment went, as long as you ask right after it happens. In-app CSAT surveys average a 26.29% response rate across 259 Refiner surveys. Find the questions to ask, the formula, and 11 ideas for raising your score.
View all 14 posts