SaaS Growth Tactics & Best Practices in Managing Customer Feedback
Look, I know that it’s may sound a little weird to you but it’s 100% true: People don’t churn from your product because they’re unhappy. They do so because using it feels like work. That’s why surveys focused on satisfaction or loyalty — while useful — don’t always tell the full story. And that’s where […]
Looking for examples of how other startups embrace product-led growth? You know – Some of us throw everything into marketing. There’s is nothing wrong with that, of course. But there are also many SaaS companies that believe in their products so much to use them as their main driver of growth. We’ll focus on them […]
Want to send an NPS survey to your customers? Wondering how to write an NPS email that gets responses? It goes with saying, doesn’t it – There is no better indication of your customers’ loyalty than seeing them recommending you to friends or family. After all, nobody would recommend your product to anyone if they […]
Do you have a process to collect customer feedback and close the customer feedback loop? Want to learn how to do it successfully? Fact: The best way to grow a successful product is to keep your customers happy and engaged. But how do you do it? How do you even know whether your customers are […]
Planning to run in-app surveys? Wondering how to make the most of it? You know – Continuous feedback can improve everything in your business – from product development to marketing and customer success. And to collect it, you just need to launch the right surveys at the right place. But unfortunately, sometimes that’s the problem, […]
Do you plan to collect feedback about your product but feel that user interviews are just too time-consuming? Wondering whether product surveys are the way to go? As a SaaS founder myself, I know very well that there is absolutely no better way to increase your product’s value is to listen to your customers. In […]
In this guide, I’ll show you the best product survey questions to ask. These questions are so important because no one is better to help you build a better product (and a successful business) than your customers. And you find out what they think about it exactly by asking the right product survey questions. So, […]
Are you wondering what customer feedback questions you should be asking? Fact: No business can survive without happy clients. But how do you know whether your customers are happy or not? You have to ask them, of course. In this guide, I’ll show you exactly how to do it. You’ll discover what customer feedback questions […]
In this guide, I’ll show you how to calculate Net Promoter Score (NPS.) I’ll also give you the exact formula to use (also to calculate NPS in Excel) So, let’s do it. But why care about calculating NPS in the first place? NPS is beyond critical; that goes without saying. But there’s also a fine […]
Are you using the right tools to grow your SaaS? Wondering what are the best SaaS growth tools to help you get more users? FACT: There isn’t a SaaS company that doesn’t want to grow and grow and grow. It’s the nature of the business, isn’t it? Our companies can scale almost infinitely, after all. […]
Are you currently building your product-led growth strategy? Wondering what product-led growth tools to use? Let’s not beat around the bush here – There is no better way to build a SaaS business than by using the product as the main vehicle for growth. The problem? Well, you can’t do it without using dedicated tools. […]
Looking for Qualtrics alternatives? Well, I don’t blame you. Sure, Qualtrics is amazing. It’s a massive platform, after all, and its capabilities reach far beyond just customer feedback. But is Qualtrics the best option for your brand? It depends, and the chances are that other products would suit you better. Let’s find out. What is […]
Are you planning to start measuring customer engagement? Wondering what customer engagement metrics your SaaS should track? It really goes without saying, doesn’t it? The more value users get from your product, the more likely they are to keep using it (and paying you the bucks, of course.) The problem – Sometimes, it’s quite hard […]
Are you considering collecting customer feedback? Wondering which customer feedback tools to use? In that case, this guide is for you. Why, because, below, you’ll learn everything to help you pick the best customer feedback software. You’ll learn what user feedback tools are, why it’s so important to pick the right one, and also, […]
Looking for Survicate alternatives? Well, you’re in luck. In this guide, you’ll find 10 absolutely amazing alternatives to Survicate that will help you collect useful customer feedback, and more. Before we get to the good stuff, though, let’s give Survicate one final look… What is Survicate? Survicate is a customer survey tool aimed at small […]
Are you struggling to come up with the best user experience survey questions to ask? You know, I sometimes find it crazy how vital user experience is and how little attention we sometimes pay to it. Consider this – 90% of users admit to stopping using a product due to poor performance. Now, just imagine […]
Do customers love your SaaS product? Are you looking for a way to boost the customer success rate even further? I couldn’t agree more with Ken Lownie who said: In the subscription economy, the connection between your customer’s success and your success is much more direct. SaaS businesses that do not invest in customer success […]
Are you looking for customer survey examples to improve how you collect customer feedback? Let’s face it – Sometimes the quickest way to learn to design customer surveys is through the experience of other brands that have nailed their feedback surveys already. And so, in this article, you’ll find 8 inspiring real-life customer survey examples […]
In this guide, I’ll show you the best practices for running CSAT surveys. And let’s face it – when you implement any strategy for the first time, you often miss the mark. There’s always something you could’ve done or shouldn’t have done better. The good news? You don’t have to try to figure out what […]
Are you planning to segment your SaaS users to gather better customer insights? Looking for advice on the best SaaS customer segmentation strategies? I’m sure you know this story so well – In 1906, an Italian economist named Vilfredo Pareto found that 80% of the land in Italy was owned by 20% of the people. […]