Survey software for SaaS & digital products

Get spot-on insights from your users with perfectly timed microsurveys

Highly customizable in-product surveys that yield high response rates coupled with advanced user targeting for segmented & specific insights.

Illustration of our survey widgets

Trusted by hundreds of fast growing software companies

Qonto logo CopyAi logo Moqups logo Caya logo Shine logo Livestorm logo MerciApp logo Libeo logo Sleeknote logo SeoMonitor logo Prezly logo Holded logo OnTruck logo

Unlike generic survey tools, Refiner was designed specifically for web & mobile product companies

NPS®, CSAT... and a lot more

Go beyond basic surveys with microsurveys tailored to all your needs: streamline customer experience, identify product weaknesses, recruit users, reduce churn, increase in-app upsells, and more.

Beautiful surveys everywhere

Clunky surveys resulting in low response rate is a thing of the past. Refiner surveys look great on all platforms, with advanced customization to multiply your response rate and get more reliable insights.

Quality survey results

If you don’t target the right users, results won’t be usable. Refiner surveys can be configured really precisely to get great results leading to better decisions and quicker growth.

Don’t just take our word for it

Hundreds of happy SaaS, Fintech, Edtech & Marketplaces are using Refiner to improve their product and accelerate growth.

Copy.ai

We love using Refiner to automatically gather NPS survey results and get critical feedback we need from our trial users so we can constantly improve our word of mouth flywheel. With its Segment and Zapier integrations it fits right into our product led growth tech stack. Easy to install, tons of value and zero hassle.

Paul Yacoubian - Founder, CEO

Paul Yacoubian

Founder, CEO

Libeo

Refiner is a powerful survey tool that allows to precisely target user segments based on our data. We tested several tools before going to Refiner and what made the big difference is that with Refiner every survey answer is directly logged into our database via Segment, and that’s a game changer! Also, the initial integration and setup were seamless and extremely easy. The templates and the ability to customize survey with our own branding and targeting specs is very much appreciated too.

Margaux Reynaud - Product Manager

Margaux Reynaud

Product Manager

OnTruck

Refiner is the tool we were searching for to better profile our users, and gather feedback about our products. It’s very easy to set up, comes with a great UX for our users and the team is very reactive.

Javier Escribano - CPO

Javier Escribano

CPO

Merci App

Refiner changed the way we operate. As a data-driven online service, we needed a way to collect feedback unintrusively at scale. Their tool helped us reach this goal in no time. Bonus : it fits super well in our growth stack (Segment, Customer.io).

Grégoire d’Aboville - Head of Growth

Grégoire d’Aboville

Head of Growth

Qonto

Super easy two-way integration with Segment and great support in setting up and launching our in-app surveys, made it a success!

Coralie Blanc - CRM Lead

Coralie Blanc

CRM Lead

Caya

With its Segment integration, Refiner makes it super easy to survey fragmented user segments easily based on properties and/or events and sync results with our data warehouse for further analysis. Setting up Refiner was a child’s play and creating new surveys is a matter of minutes. 10/10 points.

Alexander Schneekloth - Co-Founder

Alexander Schneekloth

Co-Founder

SnapShooter

We discovered Refiner while using another SaaS product and we instantly fell in love with their UI / UX. So we gave it a go and were collecting user feedback for SnapShooter in no time. We are using Refiner to collect insights about how our users discovered us. The Slack notifications when someone completes a survey are a great addition to keep the team informed.

Simon Bennett - Founder

Simon Bennett

Founder

Livestorm

We were looking for a survey solution for our product that could flawlessly be synced with Segment. Refiner is the only solution we found that addresses data integrations as a main feature and not as an afterthought. Refiner is an incredibly flexible tool that can be used by nearly every team at Livestorm: growth and marketing, product, customer experience and support, and even sales.

Thibaut Davoult - Head of Growth

Thibaut Davoult

Head of Growth

Qonto

We looked at various NPS solutions but Refiner was the only one which was built from the ground up to meet the needs of SaaS companies. Refiner gives us complete flexibility and their surveys match our UI/UX 100%.

Mathieu Le Roux - Voice of the Customer Manager

Mathieu Le Roux

Voice of the Customer Manager

Surveys that will get you more & better responses

Without enough responses, insights don’t reflect targeted users accurately. Refiner is made to get a high response rate.

  • Multi-channel: Display surveys in-product, on web or mobile, but also with email and link surveys.
  • Customizable: Surveys seamlessly integrated into your product and experience.
  • Advanced targeting: Make sure surveys are triggered only for the right users and at the right time.

Survey delivery methods

1-click integrations to have survey responses in your favorite tools

There’s so many things to do with survey responses, but only if your survey software has integrations to the tools you use.

  • Customer data platforms: Segment & Rudderstack
  • Product analytics: Amplitude & Mixpanel
  • Messaging platforms: Customer.io & Userlist
  • CRMs: Hubspot & Salesforce
  • Automation platforms: Zapier & Make

Integration options of Refiner

In-depth insights at your fingertips

Reporting is often too limited or too complex. Refiner strikes the right balance to show you valuable insights without any manual work.

  • Reporting dashboard that shows everything you need at a glance.
  • NPS, CSAT & CES ratings in timeline charts to see how your efforts bear fruit.
  • Segmented results based on survey responses or data from your customer data platform or database.

Reporting dashboard of Refiner
Thriday

Thriday uses Refiner to improve their platform during beta and gets a whopping 57.7% response rate

“If we see something that needs some work, then we’ll go on and do a couple of sprints on adding some more functionality or ironing out some little bugs or whatever it is we discover from customer feedback. And then once we’ve implemented those changes, we can then go and see how it changed the customer effort score to know we improved the feature in a measurable way.”

Justin Bohlmann - Head of Growth

Justin Bohlmann

Head of Growth

Read the customer story

Customer satisfaction & product research surveys in one tool

Survey software is often either focused on customer satisfaction or product research. Refiner isn’t taking a side. It’s a great fit for all teams.

For Product Teams

Measure PMF, churn, feature usage, engagement, adoption, conversion, or find strengths & weaknesses.

For Marketing Teams

Set up surveys to get more reviews, upsell opportunities, or insights about attribution, pricing, and competitors among others.

For Customer Success Teams

Leverage NPS, CSAT & CES to improve the performance of customer service, proactively contact unhappy customers, or find high-value accounts.

Try Refiner for free

Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.