Both Refiner and Survicate are excellent customer feedback survey platforms and share many traits. Refiner has taken a very specific approach, making it a better fit for SaaS companies. Here’s why.
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Survicate is a great solution to not only run surveys, but also centralize customer feedback. Refiner and Survicate are both excellent customer feedback survey platforms and share many traits. But Refiner has taken a very specific approach, making it a better fit for SaaS companies.
Unlike Survicate, we are not a generic survey platform catering to many different types of companies and supporting all kinds of survey use cases. Refiner is a specialized microsurvey tool with advanced customization options, 100% focused on the needs of ambitious SaaS companies.
Survicate is a survey platform that caters to many different types of customers. Refiner is a specialized microsurvey tool tailored to the needs of modern SaaS companies.
You can use Survicate on websites, eCommerce stores, inside a SaaS, and elsewhere. Refiner focuses on SaaS to make your specific use cases straightforward to set up.
Because Refiner is focused on SaaS, we were able to design a straightforward reporting dashboard.
Customize your survey based on answers to get the most accurate feedback possible.
Create more personalized surveys by using customers’ name and information.
Don’t ask people questions you already have the answer to.
Trigger your surveys at a specific time, event, page view or manually with our Javascript client. Leverage segmentation for even better targeting.
Invite respondents to take action right after their answers. Ask for a review, offer a coupon, schedule a call, etc.
Tag responses automatically to access specific response lists quickly and detect hidden patterns in the reporting dashboard.
We have integrations with Segment, Zapier, Make, Customer.io, Amplitude, Rudderstack, Google Sheets - ready to use with just a few clicks.
All text elements of our surveys are 100% translatable. And thanks to AI, it’s done in a single click.
Segment customers by their survey responses, traits, or behavior, and uncover precious customer insights.
Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.