Refiner is packed with features to get more and better insights, without the hassle.
You can create an NPS survey in minutes and see results right away.
Refiner was the only in-app survey tool that met all our requirements. Its focus on in-app surveys provides a streamlined feature set that fits our needs perfectly. We appreciate the easy integration via Google Tag Manager, allowing us to use data from our data layer and trigger surveys with GA events. Thanks to the Zapier integration, we seamlessly integrate Refiner into our automated feedback processing workflows.
Fabian Lauener
Lead Researcher Private Business
We love using Refiner to automatically gather NPS survey results and get critical feedback we need from our trial users so we can constantly improve our word of mouth flywheel. With its Segment and Zapier integrations it fits right into our product led growth tech stack. Easy to install, tons of value and zero hassle.
Paul Yacoubian
Founder, CEO
Refiner is a powerful in-app survey tool that allows to precisely target user segments based on our data. We tested several tools before going to Refiner and what made the big difference is that with Refiner every survey answer is directly logged into our database via Segment, and that’s a game changer! Also, the initial integration and setup were seamless and extremely easy. The templates and the ability to customize survey with our own branding and targeting specs is very much appreciated too.
Margaux Reynaud
Product Manager
Refiner is the tool we were searching for to better profile our users, and gather feedback about our products. It’s very easy to set up, comes with a great UX for our users and the team is very reactive.
Javier Escribano
CPO
Refiner changed the way we operate. As a data-driven online service, we needed a way to collect feedback unintrusively at scale. Their tool helped us reach this goal in no time. Bonus : it fits super well in our growth stack (Segment, Customer.io).
Grégoire d’Aboville
Head of Growth
Super easy two-way integration with Segment and great support in setting up and launching our in-app surveys, made it a success!
Coralie Blanc
CRM Lead
With its Segment integration, Refiner makes it super easy to survey fragmented user segments easily based on properties and/or events and sync results with our data warehouse for further analysis. Setting up Refiner was a child’s play and creating new surveys is a matter of minutes. 10/10 points.
Alexander Schneekloth
Co-Founder
We discovered Refiner while using another SaaS product and we instantly fell in love with their UI / UX. So we gave it a go and were collecting user feedback for SnapShooter in no time. We are using Refiner to collect insights about how our users discovered us. The Slack notifications when someone completes a survey are a great addition to keep the team informed.
Simon Bennett
Founder
We were looking for an in-app survey solution for our product that could flawlessly be synced with Segment. Refiner is the only solution we found that addresses data integrations as a main feature and not as an afterthought. Refiner is an incredibly flexible tool that can be used by nearly every team at Livestorm: growth and marketing, product, customer experience and support, and even sales.
Thibaut Davoult
Head of Growth
We looked at various NPS solutions but Refiner was the only one which was built from the ground up to meet the needs of SaaS companies. Refiner gives us complete flexibility and their surveys match our UI/UX 100%.
Mathieu Le Roux
Voice of the Customer Manager
Ugly, clunky surveys don't get responses. With Refiner, make surveys people actually want to respond to.
Survey responses without context are worthless. Refiner lets you target the right people at the right time for maximum impact and context.
Reporting is often too limited or too complex. Refiner strikes the right balance to show you valuable insights without any manual work.
Qonto leveraged Refiner to overhaul their Voice of Customer Program and multiplied by 5 their NPS response rate.
“Refiner allows us to view and extract key customer satisfaction metrics across markets. And we have a modal directly in the survey flow inside of which we can redirect the promoters to review platforms.”
Mathieu Le Roux
Voice of the Customer Expert
Thriday uses Refiner to improve their platform during beta and gets a whopping 57.7% response rate
“If we see something that needs some work, then we’ll go on and do a couple of sprints on adding some more functionality or ironing out some little bugs or whatever it is we discover from customer feedback. And then once we’ve implemented those changes, we can then go and see how it changed the customer effort score to know we improved the feature in a measurable way.”
Justin Bohlmann
Head of Growth
Survey software is often either focused on customer satisfaction or product research. Refiner isn't taking a side. It's a great fit for all teams.
Measure PMF, churn, feature usage, engagement, adoption, conversion, or find strengths & weaknesses.
Set up surveys to get more reviews, upsell opportunities, or insights about attribution, pricing, and competitors among others.
Leverage NPS, CSAT & CES to improve the performance of customer service, proactively contact unhappy customers, or find high-value accounts.
Push survey response data to the tools you are already using, or leverage existing user traits in Refiner. The possibilities are endless.
Send survey data to Amplitude and combine it with your product analytics data to uncover unique insights. Sync user cohorts from Amplitude to Refiner for advanced survey targeting.
Add survey response data to a Google BigQuery table in real-time and leverage the power of your Google Cloud Platform data analysis tools.
Send Refiner email surveys to your users with Customer.io. Sync survey response data back to Customer.io for follow-up campaigns.
Send Refiner email surveys with HubSpot. Seamlessly sync survey response data back to HubSpot for follow-up campaigns.
Trigger actions based on survey responses in hundreds of apps via Make. Import user data from any app or API service for better targeting in Refiner.
Send survey data to Mixpanel and combine it with your product analytics data to uncover unique insights. Sync user cohorts from Mixpanel to Refiner for advanced survey targeting.
Sync survey responses to any Destination in Rudderstack. Import traits & events from Rudderstack for better targeting in Refiner.
Send email surveys with Salesforce. Update or create records in Salesforce with survey response data collected by Refiner.
Sync survey responses to any Destination in Segment. Import traits & events from Segment for better targeting in Refiner.
Automatically add new rows with survey response data to a Google Sheets spreadsheet.
Receive notifications in Slack whenever a user replies to a survey in a certain way or enters a segment in Refiner.
Receive notifications in Microsoft Teams whenever a user replies to a survey in a certain way or enters a segment in Refiner.
Seamlessly sync survey response data to Userlist. Send personalized follow-up campaigns and segment your users based on survey responses.
Trigger actions based on survey responses in hundreds of apps via Zapier. Import user data from any app for better targeting in Refiner.
Fetch survey response data from our REST API. Import user data from your backend for better targeting in Refiner.
Send survey data to your backend API or any publicly available endpoint on the internet with Webhooks.
Getting started is easy and takes a couple of minutes only.
No credit card required. No hidden fees.