Learn how to get context-rich customer feedback with web & mobile surveys

Choose a date and tell us about your use case and survey goals.During a personalized demo we’ll discuss your challenges and show you how to:

  • Customize every aspect of your surveys
  • Precisely target the right users at the right time for your use cases
  • Leverage surveys in your existing tools with integrations

Trusted by 100s of fast growing software companies

Qonto logo Razorpay logo Shine logo CopyAi logo Moqups logo Autoscout24 logo ResidentAdvisor logo Caya logo Livestorm logo MerciApp logo Libeo logo OneFootball logo

Refiner vs other survey platforms

Refiner is packed with features to get more and better insights, without the hassle.

Most survey tools have problems...

  • Low response rates
  • Complex interface
  • Ugly surveys
  • Hidden fees

...and Refiner fixes them all!

  • High response rates
  • Easy to use
  • Beautiful surveys
  • Clear & transparent pricing

How Refiner works

You can create a survey in minutes and see results right away.

Customize surveys
Advanced targeting
Analyze results

Here's why companies trust us with their surveys

AutoScout24.ch

Refiner was the only tool that met all our requirements. Its focus on in-app surveys provides a streamlined feature set that fits our needs perfectly. We appreciate the easy integration via Google Tag Manager, allowing us to use data from our data layer and trigger surveys with GA events. Thanks to the Zapier integration, we seamlessly integrate Refiner into our automated feedback processing workflows.

Fabian Lauener - Lead Researcher Private Business

Fabian Lauener

Lead Researcher Private Business

Copy.ai

We love using Refiner to automatically gather NPS survey results and get critical feedback we need from our trial users so we can constantly improve our word of mouth flywheel. With its Segment and Zapier integrations it fits right into our product led growth tech stack. Easy to install, tons of value and zero hassle.

Paul Yacoubian - Founder, CEO

Paul Yacoubian

Founder, CEO

Libeo

Refiner is a powerful survey tool that allows to precisely target user segments based on our data. We tested several tools before going to Refiner and what made the big difference is that with Refiner every survey answer is directly logged into our database via Segment, and that’s a game changer! Also, the initial integration and setup were seamless and extremely easy. The templates and the ability to customize survey with our own branding and targeting specs is very much appreciated too.

Margaux Reynaud - Product Manager

Margaux Reynaud

Product Manager

OnTruck

Refiner is the tool we were searching for to better profile our users, and gather feedback about our products. It’s very easy to set up, comes with a great UX for our users and the team is very reactive.

Javier Escribano - CPO

Javier Escribano

CPO

Merci App

Refiner changed the way we operate. As a data-driven online service, we needed a way to collect feedback unintrusively at scale. Their tool helped us reach this goal in no time. Bonus : it fits super well in our growth stack (Segment, Customer.io).

Grégoire d’Aboville - Head of Growth

Grégoire d’Aboville

Head of Growth

Qonto

Super easy two-way integration with Segment and great support in setting up and launching our in-app surveys, made it a success!

Coralie Blanc - CRM Lead

Coralie Blanc

CRM Lead

Caya

With its Segment integration, Refiner makes it super easy to survey fragmented user segments easily based on properties and/or events and sync results with our data warehouse for further analysis. Setting up Refiner was a child’s play and creating new surveys is a matter of minutes. 10/10 points.

Alexander Schneekloth - Co-Founder

Alexander Schneekloth

Co-Founder

SnapShooter

We discovered Refiner while using another SaaS product and we instantly fell in love with their UI / UX. So we gave it a go and were collecting user feedback for SnapShooter in no time. We are using Refiner to collect insights about how our users discovered us. The Slack notifications when someone completes a survey are a great addition to keep the team informed.

Simon Bennett - Founder

Simon Bennett

Founder

Livestorm

We were looking for a survey solution for our product that could flawlessly be synced with Segment. Refiner is the only solution we found that addresses data integrations as a main feature and not as an afterthought. Refiner is an incredibly flexible tool that can be used by nearly every team at Livestorm: growth and marketing, product, customer experience and support, and even sales.

Thibaut Davoult - Head of Growth

Thibaut Davoult

Head of Growth

Qonto

We looked at various NPS solutions but Refiner was the only one which was built from the ground up to meet the needs of SaaS companies. Refiner gives us complete flexibility and their surveys match our UI/UX 100%.

Mathieu Le Roux - Voice of the Customer Manager

Mathieu Le Roux

Voice of the Customer Manager

Refiner is the go-to survey software for beautiful surveys & rich insights

Customize every aspect of your survey

Ugly, clunky surveys don't get responses. With Refiner, make surveys people actually want to respond to.

  • Comprehensive design settings: colors, images, borders, corners, widgets (slide-in, modal & banner) and more.
  • Custom CSS to create on-brand surveys.
  • 12 question types including NPS, CSAT, rating matrix, CTAs, and more.
  • Branching and logic jumps: display the most relevant questions based on previous answers. Also allows A/B testing.

Survey delivery methods

Precise targeting for context-rich feedback

Survey responses without context are worthless. Refiner lets you target the right people at the right time for maximum impact and context.

  • Target specific users based on traits, behavior, or previous survey responses with our powerful segmentation engine.
  • Trigger surveys after a time delay or page visit.
  • Use the country, device type, mobile platform, or language
  • Manually display surveys with events you set up yourself.

Survey delivery methods

In-depth insights at your fingertips

Reporting is often too limited or too complex. Refiner strikes the right balance to show you valuable insights without any manual work.

  • Reporting dashboard that shows everything you need at a glance.
  • Automatic response tagging with AI to access specific response lists quickly and detect hidden patterns.
  • Segmented results based on survey responses or other data (e.g. traits & events imported from Segment, Rudderstack or your database)

Reporting dashboard of Refiner
Qonto

Qonto leveraged Refiner to overhaul their Voice of Customer Program and multiplied by 5 their NPS response rate.

“Refiner allows us to view and extract key customer satisfaction metrics across markets. And we have a modal directly in the survey flow inside of which we can redirect the promoters to review platforms.”

Mathieu Le Roux — Voice of the Customer Expert

Mathieu Le Roux

Voice of the Customer Expert

Thriday

Thriday uses Refiner to improve their platform during beta and gets a whopping 57.7% response rate

“If we see something that needs some work, then we’ll go on and do a couple of sprints on adding some more functionality or ironing out some little bugs or whatever it is we discover from customer feedback. And then once we’ve implemented those changes, we can then go and see how it changed the customer effort score to know we improved the feature in a measurable way.”

Justin Bohlmann — Head of Growth

Justin Bohlmann

Head of Growth

Customer satisfaction & product research surveys in one tool

Survey software is often either focused on customer satisfaction or product research. Refiner isn't taking a side. It's a great fit for all teams.

For Product Teams

Measure PMF, churn, feature usage, engagement, adoption, conversion, or find strengths & weaknesses.

For Marketing Teams

Set up surveys to get more reviews, upsell opportunities, or insights about attribution, pricing, and competitors among others.

For Customer Success Teams

Leverage NPS, CSAT & CES to improve the performance of customer service, proactively contact unhappy customers, or find high-value accounts.

Send the survey data to all your tools with 1-click native integrations

Push survey response data to the tools you are already using, or leverage existing user traits in Refiner. The possibilities are endless.

Amplitude

Send survey data to Amplitude and combine it with your product analytics data to uncover unique insights. Sync user cohorts from Amplitude to Refiner for advanced survey targeting.

BigQuery

Add survey response data to a Google BigQuery table in real-time and leverage the power of your Google Cloud Platform data analysis tools.

Customer.io

Send Refiner email surveys to your users with Customer.io. Sync survey response data back to Customer.io for follow-up campaigns.

HubSpot

Send Refiner email surveys with HubSpot. Seamlessly sync survey response data back to HubSpot for follow-up campaigns.

Make

Trigger actions based on survey responses in hundreds of apps via Make. Import user data from any app or API service for better targeting in Refiner.

Mixpanel

Send survey data to Mixpanel and combine it with your product analytics data to uncover unique insights. Sync user cohorts from Mixpanel to Refiner for advanced survey targeting.

Rudderstack

Sync survey responses to any Destination in Rudderstack. Import traits & events from Rudderstack for better targeting in Refiner.

Salesforce

Send email surveys with Salesforce. Update or create records in Salesforce with survey response data collected by Refiner.

Segment

Sync survey responses to any Destination in Segment. Import traits & events from Segment for better targeting in Refiner.

Google Sheets

Automatically add new rows with survey response data to a Google Sheets spreadsheet.

Slack

Receive notifications in Slack whenever a user replies to a survey in a certain way or enters a segment in Refiner.

Teams

Receive notifications in Microsoft Teams whenever a user replies to a survey in a certain way or enters a segment in Refiner.

Userlist

Seamlessly sync survey response data to Userlist. Send personalized follow-up campaigns and segment your users based on survey responses.

Zapier

Trigger actions based on survey responses in hundreds of apps via Zapier. Import user data from any app for better targeting in Refiner.

REST API

Fetch survey response data from our REST API. Import user data from your backend for better targeting in Refiner.

Webhooks

Send survey data to your backend API or any publicly available endpoint on the internet with Webhooks.

Learn how to get context-rich customer feedback with web & mobile surveys

Choose a date and tell us about your use case and survey goals.During a personalized demo we’ll discuss your challenges and show you how to:

  • Customize every aspect of your surveys
  • Precisely target the right users at the right time for your use cases
  • Leverage surveys in your existing tools with integrations