SaaS Growth Tactics & Best Practices in Managing Customer Feedback
Looking for in-app messaging best practices? Want to find out how to run successful in-app messaging campaigns? I won’t deny it; being able to connect with and communicate with users as they interact with your product truly feels heaven-sent… …until you get it wrong, that is. And it’s so easy for that to happen, I’m […]
Let’s not beat around the bush here: There really is no better way to engage users as they’re using your app than dropping an in-app message on them. No, really! Think about it – In-app message is direct. It’s timely. And let’s face it, it doesn’t have to compete with 48 unread emails or a […]
This is a massive list of the best customer satisfaction survey questions examples. It will show you what are the best questions to ask in a customer satisfaction survey, and show you examples of those surveys in use. Before we get to customer satisfaction survey questions, though, we need to talk about this… Why is […]
We, founders, have a real problem – We rarely see what our products are really like. I mean, we do know our products, of course. We’ve created them, after all, and we know every nook and cranny within. We know what the product does, and using it is always a child’s play. But is it […]
In this guide, I’ll walk you through the exact CSAT process. You’ll learn how to launch, and then manage, a CSAT survey from start to finish. Ask ten SaaS founders what they’re focusing on in their businesses, and the majority will immediately start talking about increasing retention, fostering loyalty, improving UX, and so on. (I […]
In this post, I’ll show you 11 ideas that will help you improve your CSAT score. And there is a reason I’m talking about it. In June, our customers launched hundreds of customer satisfaction surveys and collected over 40k responses. But just like these surveys delivered great news for some, many of those companies may […]
This is the most complete tutorial showing how to create a net promoter score survey. It shows the exact process for setting up and launching an NPS survey for your brand. Here’s what we’ll cover: Before we begin, though, we must get something straight – No, NPS is not just another fad companies do because […]
In this guide, I’ll show you the exact CSAT formula and explain how you could calculate your customer satisfaction score (also using Excel.) CSAT is beyond incredible at revealing some harsh truths about your business – From how well you meet customer’s needs to whether your product has any future at all, and a lot […]
Are you planning to run an NPS survey but aren’t sure how many questions to include there? Good news – Below, I’ve explained how long your survey should be to generate high response rates. I also discuss how to use survey logic to strike a healthy balance between what you want to find out and […]
I don’t think there’s ever been a founder who succeeded with the first iteration of their product idea. For most of us, building a product means constant discovery and iteration, or product research, for short. In this guide, I’ll explain what product research is and show you the best methods to do product research for […]
Look, I don’t want to sound too pompous here, but there really is no other way to put it: User experience truly is one of the core pillars of your product’s success. Just think about it: So, whether you like it or not, at some point you’ll have to focus on UX, and the first […]
There are three things every startup founder learns first: One is to know why they’re launching the business (and what will await them when they do) The second is to learn as much as possible about the target audience and be prepared to pivot. And finally, they are told that they need to find their […]
So, here is what I know about your situation: Because of that, I’m not even going to bother with trying to convince you to run customer surveys. You already know that you have to. What you may not know, though, is how to run customer surveys that people want to respond to and share their […]
FACT – You can’t start growing your product, at least not successfully, anyway, until you’ve reached the product market fit. Without it, any growth (or even product development) effort is like shooting in the dark. Literarily. But hey, I’m sure you already know this. What you don’t know is how to figure out that product […]
Wondering how a typical product discovery framework looks like? Here’s a common scenario in the startup world – Someone has an idea for a product or a new feature, and it seems just perfect … well, perfect to them. But will customers feel the same about it? Is it even something they’d need? These are […]
This is probably, the most complete guide to collecting user feedback for a digital product. Below, you’ll find information about why and how you should ask users for feedback, what feedback collection methods work best, and, of course, what are the best tools to use to learn what customers think about your product. And let’s […]
As a technical founder, I couldn’t deny it even if I tried – I love building my product. And I do mean every aspect of the process here, including figuring out what to build. But I also know that to other founders, the process of identifying users’ needs is pretty challenging. It’s often difficult to […]
In this guide, I’ll show you the absolutely best survey tools for CSAT. All these tools have been created to help companies monitor and evaluate customer satisfaction with CSAT surveys. So, let’s get started. What is CSAT survey software? The term – CSAT survey software – refers to various tools that help streamline and optimize […]
In this guide, I will show you how to collect in-app feedback AND what are the best in-app survey tools to use. And let me tell you, all those in-app survey tools on the list have helped thousands of businesses run surveys within their apps interfaces, collect in-app feedback, and provide data to drive highly […]
Are you looking to collect user insights to help improve your product? Wondering what product feedback tools to use? It’s true – You have so many different ways to improve the product. You could follow the gut feeling, for one. There is nothing wrong with figuring out how to make your product better all by […]