Iterate is a solid survey tool for brands but not for SaaS and digital products: unadapted survey templates, lack of integrations, and doesn’t play well with your email marketing solution.
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Iterate has many of the features Refiner has: mobile surveys, advanced targeting, analytics, etc. But it lacks features important to SaaS and digital products.Refiner has integrations to Segment, Amplitude, Customer.io, and more. You can also easily embed surveys in your emails whatever solution you’re using. And finally you can start quickly with survey templates made for you: NPS, product-market fit survey, churn survey, etc.
“With invoicing, for example, a survey is triggered after the first time they’ve used that feature. And then if they’ve used invoicing again, the next time they use it after 30 days is up, they’ll get that survey again.”
Justin Bohlmann
Head of Growth
Let’s go into more details on the reasons Refiner is a better solution for SaaS and digital products.
Iterate is meant for big brands and focuses on their use cases, while Refiner focuses on your use cases.
We hear from our customers all the time that a two-way Segment integration is a must-have, and Iterate doesn’t have this integration, among others.
Refiner is one of the best survey tools when it comes to customization.
Customize your survey based on answers to get the most accurate feedback possible.
Create more personalized surveys by using customers’ name and information.
Don’t ask people questions you already have the answer to.
Trigger your surveys at a specific time, event, page view or manually with our Javascript client. Leverage segmentation for even better targeting.
Invite respondents to take action right after their answers. Ask for a review, offer a coupon, schedule a call, etc.
Tag responses automatically to access specific response lists quickly and detect hidden patterns in the reporting dashboard.
We have integrations with Segment, Zapier, Make, Customer.io, Amplitude, Rudderstack, Google Sheets - ready to use with just a few clicks.
All text elements of our surveys are 100% translatable. And thanks to AI, it’s done in a single click.
Segment customers by their survey responses, traits, or behavior, and uncover precious customer insights.
Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.