What makes this mobile app survey template ideal for your brand:

• Personalization. Increase the response rate with personalized survey questions and branching logic
• Brandable. Use your own colors and customize the style of your surveys to match your brand, product, or website.
• Contextual. Use triggers and segments to launch the survey at the right time and collect more feedback.

Why launch a mobile app survey?

A mobile app survey helps collect feedback and insights from customers as they are using a mobile app. It is by far the most effective ways to learn how they:

• Interact with a mobile app
• What they like and dislike about it
• What challenges they’ve noticed or encountered in the app
• What ideas or suggestions customers have to improve the app experience, and more.

In fact, one of the biggest benefits of mobile app surveys is that they allow you to collect feedback on a whole range of aspects of your app - it’s design, usability, features, performance, and even customer satisfaction with the app.

But there is more…

Benefits of mobile app surveys

Overall, insights collected from mobile app surveys can help you:

• Improve the overall quality of your mobile app. The survey can quickly surface and eliminate bugs, problems, and UX challenges users experience in the app.
• Reveal which features customers use the most and which options might be confusing to them.
• Increase the overall user experience in the mobile app.
• Plan the product roadmap with customers in mind, and prioritize features that will meet customers’ needs better.
• Identify common problems and questions customers have about the app, and add them to self-help materials and documentation, and more.

What questions to ask in a mobile app survey?

Mobile app surveys are highly versatile. You can use them to collect feedback on almost any aspect of your product. Because of that, you also have a whole range of potential survey types and questions that you could ask.

We’ve listed some of the most important ones below, and you can find other ones in our mobile app survey template.

Customer experience survey questions

• NPS question - “How likely are you to recommend [mobile app name] to friends or family?
• Customer satisfaction score (CSAT) question - “How satisfied are you with [mobile app name or particular feature on which you want to collect feedback]”
• Customer effort score (CES) question - “How easy was using [mobile app name] so far?”

User experience questions

• “Does [mobile app] help you achieve your goals”
• “What is the primary reason for you to use [mobile app]?”
• “What is your favorite feature?”
• “Are there any features that you miss in [mobile app]?”
• “How often do you use [mobile app]?”
• “How often do you use [feature name]?”
• Rate these features by order of importance [LIST OF FEATURES]”

Technical questions

• Post-update evaluation - “How does this app run after the update?”
• Technical evaluation - “Do you experience any problems with [mobile app]?”

How to get this mobile app survey template?

1. Sign-up for a free Refiner account
2. Create a survey using this template. You’ll have access to it directly from your account. Optionally, click here to sign up and go straight to this template.
3. Customize every aspect of your survey
4. Install our JavaScript or Mobile SDK
5. Publish it and start collecting customer feedback

Why use the Mobile App Survey Template from Refiner?

Refiner is an advanced product & user feedback collection platform for SaaS and digital products. With Refiner, you can measure anything from NPS, customer satisfaction, customer needs, product-market fit, and more.

Here is what makes Refiner ideal for your user experience surveys:

Built for SaaS and digital products specifically

We created Refiner with people like you - product managers, product owners, and marketers and growth people at SaaS and digital products companies - in mind. Because of that, Refiner includes all the features you need to collect actionable insights from your users and none that you don’t.

Advanced customization and targeting

We understand that As a result, with Refiner, you can customize every aspect of your survey. From branding to advanced targeting and segmentation options to personalization, Refiner lets you run surveys just the way you want it.

Multiple use-cases

Refiner goes beyond just collecting NPS. With Refiner, you can collect all kinds of customer feedback, and trigger your surveys through different distribution channels (including web and mobile.)

Intrigued? Grab this mobile app survey template and start collecting mobile app feedback right away.