Sprig gets expensive very quickly for a limited number of simultaneous surveys and a lot of enterprise-only features. With Refiner, most features are available outside the enterprise plan and the amount of simultaneous surveys is pretty generous.
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Sprig, formerly known as UserLeap, started as a microsurvey solution similar to Refiner. With its rebrand in 2021, Sprig broadened its offering and pivoted to an "all-in-one product research platform" with less focus on their survey product.
At Refiner, we took a different approach. We are an advanced in-app survey tool with comprehensive customizaton options. Unlike Sprig, we support many survey use cases and are not limited to product research.
“We got along very well with Refiner. The way we choose our partners is important. Beyond the fact that it meets our needs and that it is a tool that also meets our budgetary constraints, there must be a real partnership of trust and continuous development.”
Mathieu Le Roux
Voice of the Customer Expert
Refiner is a powerful microsurvey tool that goes beyond product research. We support all relevant survey use cases for SaaS, Fintech, Edtech & Marketplaces.
Sprig has in-app surveys, replays, and prototype testing. Refiner focuses on surveys but allows for more use cases.
Sprig provides a lot of options to customize your surveys and it’s on par with Refiner but we have the edge on a few things.
Sprig has AI analysis, yes. But only for their enterprise customers. Here’s what Refiner provides.
Customize your survey based on answers to get the most accurate feedback possible.
Create more personalized surveys by using customers’ name and information.
Don’t ask people questions you already have the answer to.
Trigger your surveys at a specific time, event, page view or manually with our Javascript client. Leverage segmentation for even better targeting.
Invite respondents to take action right after their answers. Ask for a review, offer a coupon, schedule a call, etc.
Tag responses automatically to access specific response lists quickly and detect hidden patterns in the reporting dashboard.
We have integrations with Segment, Zapier, Make, Customer.io, Amplitude, Rudderstack, Mixpanel, Google Sheets - ready to use with just a few clicks.
All text elements of our surveys are 100% translatable. And thanks to AI, it’s done in a single click.
Segment customers by their survey responses, traits, or behavior, and uncover precious customer insights.
Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.