Refiner is a great Delighted alternative. Get more responses with our highly configurable in-app microsurveys, automate actions based on answers, and quickly find gaps in the understanding of your users.
Trusted by hundreds of fast growing software companies
Delighted is a great customer satisfaction survey solution. They were traditionally focused on NPS & CSAT surveys, but also support product and employee feedback surveys. According to their website, they are an experience management platform of choice for world’s top brands.They allow you to send surveys by email, with website popups, survey links, a "Kiosk" app and on iOS mobile apps. At Refiner, we offer a similar set of survey distribution channels. However, we are much more focused on one type of customer: web & mobile app companies. Our flagship product is perfectly timed in-app surveys. We support all relevant microsurvey use cases for SaaS, Fintech, Edtech, and cusomer mobile apps. Our beautiful survey widgets are fully customizable and come with advanced personalization options.
“We got along very well with Refiner. The way we choose our partners is important. Beyond the fact that it meets our needs and that it is a tool that also meets our budgetary constraints, there must be a real partnership of trust and continuous development.”
Mathieu Le Roux
Voice of the Customer Expert
At Refiner, we focus 100% on the needs of modern software companies that are looking to survey their users with in-app & email surveys.
Delighted surveys are designed for a general audience. Refiner is focused on SaaS & digital products.
Delighted lets you customize surveys a little bit but it is limited. Refiner does a lot more.
Delighted has a lot of integrations but it’s missing a few ones that are very useful for SaaS companies. Refiner has them.
Customize your survey based on answers to get the most accurate feedback possible.
Create more personalized surveys by using customers’ name and information.
Don’t ask people questions you already have the answer to.
Trigger your surveys at a specific time, event, page view or manually with our Javascript client. Leverage segmentation for even better targeting.
Invite respondents to take action right after their answers. Ask for a review, offer a coupon, schedule a call, etc.
Tag responses automatically to access specific response lists quickly and detect hidden patterns in the reporting dashboard.
We have integrations with Segment, Zapier, Make, Customer.io, Amplitude, Rudderstack, Mixpanel, Google Sheets - ready to use with just a few clicks.
All text elements of our surveys are 100% translatable. And thanks to AI, it’s done in a single click.
Segment customers by their survey responses, traits, or behavior, and uncover precious customer insights.
Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.