Formbricks is a recent but promising open-source survey tool. It is catching up fast but there’s still a feature gap with Refiner. The Segment integration is the most prominent feature Formbricks still lacks that Refiner customers love.
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If you are required to self-host your survey results or your needs are too small for Refiner, then go for Formbricks, it’s a good solution. But you won’t have a reporting dashboard nor integrations for Segment, Rudderstack, HubSpot, Salesforce, Customer.io, Amplitude, or Mixpanel. Refiner has all of that. Our customers praise the reliability of our two-way Segment integration and the responsivity of our customer support.
“We got along very well with Refiner. The way we choose our partners is important. Beyond the fact that it meets our needs and that it is a tool that also meets our budgetary constraints, there must be a real partnership of trust and continuous development.”
Mathieu Le Roux
Voice of the Customer Expert
Let’s compare Formbricks with Refiner in 3 categories: survey capabilities, integrations, and reporting.
When it comes to survey capabilities, Formbricks has been closing the gap and is now close to Refiner. Here’s what’s included with Refiner:
Formbricks has some integrations like Zapier & Make, but they are still lagging behind otherwise. Refiner has spent years on scaling its integrations:
Without segmentation, something Formbricks still lacks, you miss the best insights. Refiner has a great interface to get the most out of your survey results.
Customize your survey based on answers to get the most accurate feedback possible.
Create more personalized surveys by using customers’ name and information.
Don’t ask people questions you already have the answer to.
Trigger your surveys at a specific time, event, page view or manually with our Javascript client. Leverage segmentation for even better targeting.
Invite respondents to take action right after their answers. Ask for a review, offer a coupon, schedule a call, etc.
Tag responses automatically to access specific response lists quickly and detect hidden patterns in the reporting dashboard.
We have integrations with Segment, Zapier, Make, Customer.io, Amplitude, Rudderstack, Google Sheets - ready to use with just a few clicks.
All text elements of our surveys are 100% translatable. And thanks to AI, it’s done in a single click.
Segment customers by their survey responses, traits, or behavior, and uncover precious customer insights.
Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.