Refiner is a great GetFeedback alternative. Collect more insights with our highly configurable in-app microsurveys, automate actions based on answers, and quickly find gaps in the understanding of your users.
Trusted by hundreds of fast growing software companies
GetFeedback is a great customer experience (CX) management survey platform. Their most highlighted product feature is a seamless integration with Salesforce and it seems like they serve mostly big consumer brands. Their platforms lets you run CX programs using multiple survey delivery methods, such as email & SMS, as well as in-the-moment surveys in digital products.At Refiner, we offer a similar set of survey features and distribution channels. However, Refiner was designed from the ground up to meet the needs of modern software companies. Our beautiful microsurveys are a great fit with SaaS, Fintech, Edtech, & Marketplaces alike.
“We got along very well with Refiner. The way we choose our partners is important. Beyond the fact that it meets our needs and that it is a tool that also meets our budgetary constraints, there must be a real partnership of trust and continuous development.”
Mathieu Le Roux
Voice of the Customer Expert
At Refiner, we focus on the needs of software companies that are looking to survey their users with in-app & email surveys. Our fully customizable microsurveys are a great fit for SaaS, Fintech, Edtech and Marketplaces.
GetFeedback surveys are designed for a general audience. Refiner is focused on SaaS & digital products.
GetFeedback lets you customize surveys a little bit but it is limited. Refiner does a lot more.
GetFeedback has a lot of integrations but it’s missing a few ones that are very useful for SaaS companies. Refiner has them.
Customize your survey based on answers to get the most accurate feedback possible.
Create more personalized surveys by using customers’ name and information.
Don’t ask people questions you already have the answer to.
Trigger your surveys at a specific time, event, page view or manually with our Javascript client. Leverage segmentation for even better targeting.
Invite respondents to take action right after their answers. Ask for a review, offer a coupon, schedule a call, etc.
Tag responses automatically to access specific response lists quickly and detect hidden patterns in the reporting dashboard.
We have integrations with Segment, Zapier, Make, Customer.io, Amplitude, Rudderstack, Mixpanel, Google Sheets - ready to use with just a few clicks.
All text elements of our surveys are 100% translatable. And thanks to AI, it’s done in a single click.
Segment customers by their survey responses, traits, or behavior, and uncover precious customer insights.
Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.