Refiner is a great alternative to Qualtrics. Collect more insights with our highly configurable in-app surveys, automate actions based on answers, and quickly find gaps in the understanding of your users.
Trusted by hundreds of fast growing software companies
As you probably know, Qualtrics has a lot to offer. Their Experience Management (XM) platform basically covers every imaginable survey use-case: customer feedback, product feedback, design feedback, employee feedback, & more. According to their website, their ideal customers are big international consumer brands.At Refiner, we are focused on the needs of modern software companies. We cover all relevant use cases for SaaS, Fintech, Edtech and Marketplaces, and are big advocates of perfectly timed in-app surveys.In terms of product features, Refiner is like a modern version of Qualtrics CUSTOMER XM and PRODUCT XM combined in one tool.
“We got along very well with Refiner. The way we choose our partners is important. Beyond the fact that it meets our needs and that it is a tool that also meets our budgetary constraints, there must be a real partnership of trust and continuous development.”
Mathieu Le Roux
Voice of the Customer Expert
Even though Qualtrics and Refiner have a similar product feature set, there are a couple of key differences. Here are the most important ones.
Qualtrics has a broad product offering, Refiner is focused on SaaS & digital product companies.
Qualtrics lets you customize a few colors and that’s basically it. Refiner does a lot more.
Qualtrics has a lot of integrations but it’s missing a few ones that are very useful for SaaS companies. Refiner has them.
Customize your survey based on answers to get the most accurate feedback possible.
Create more personalized surveys by using customers’ name and information.
Don’t ask people questions you already have the answer to.
Trigger your surveys at a specific time, event, page view or manually with our Javascript client. Leverage segmentation for even better targeting.
Invite respondents to take action right after their answers. Ask for a review, offer a coupon, schedule a call, etc.
Tag responses automatically to access specific response lists quickly and detect hidden patterns in the reporting dashboard.
We have integrations with Segment, Zapier, Make, Customer.io, Amplitude, Rudderstack, Mixpanel, Google Sheets - ready to use with just a few clicks.
All text elements of our surveys are 100% translatable. And thanks to AI, it’s done in a single click.
Segment customers by their survey responses, traits, or behavior, and uncover precious customer insights.
Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.