Better customer insights to make the best products

Analytics tools tell you what a user does, but not why they are doing it. User interviews take too much time and you probably won’t get enough data. Our customizable microsurveys give you all the answers you need to make great product decisions.

Never ship the wrong things again

Product management is hard and understanding users perfectly requires a lot of effort. Refiner makes it easy collect insights about upcoming beta features before launch, or find painful issues in existing product features.

Get all the answers you need

Collect accurate customer feedback with targeted and contextual survey campaigns in minutes.

Combine with your own data

Import customer traits and behavioral data from other sources for advanced data analysis.

Track customer satisfaction

Visualize customer satisfaction ratings in timeline charts and see if your efforts bear fruit.

Surveys shouldn’t bother your users

You want to create the best product experience possible. Surveys are a necessary means to understand your users. But it shouldn’t come at the expense of their experience. Refiner comes with fully brandable surveys and precise targeting.

Fully brandable in-app survey widgets

Make beautiful surveys users won’t dismiss. We also provide email surveys, hosted survey pages, surveys embedded in HTML, and SDKs for mobile apps.

Precise targeting

Trigger your surveys at a specific time, event, page view, or manually with our Javascript client. Leverage segmentation for even better targeting.

Personalization with branching logic and Liquid tags

Create follow-ups based on the given score for a relevant experience. Use Liquid Tags to personalize questions with customers’ information.

The simple way of doing quantitative & qualitative product research

Interviews and tests are great for getting the right qualitative insights. But it takes weeks or even months to gather enough data to discover patterns. With surveys, you get a constant stream of feedback and quickly get enough data.

One-click access to survey responses

Refiner gets out of your way to enable you to make quick decisions.

Visualize survey data in real-time

Follow results directly on the dashboard updated every time a new response comes in.

Automatically find people for tests and interviews

With our integrations and segmentation, receive in your inbox or Slack the next users to interview or directly send them emails.

Sync data and automate workflows

Push survey response data to your favorite tools in real time, or import user data to Refiner for better segmentation. Our integrations open up countless ways to leverage your data. See all integrations.

Amplitude

Send survey events and response data to Amplitude. Combine survey responses with product usage data and uncover new insights.

Customer.io

Send Refiner email surveys to your users with Customer.io. Sync survey response data back to Customer.io for follow-up campaigns.

Google Sheets

Automatically add new rows with survey response data to a Google Sheets spreadsheet.

Hubspot

Send Refiner email surveys with Hubspot. Seamlessly sync survey response data back to Hubspot for follow-up campaigns.

Make

Trigger actions based on survey responses in hundreds of apps via Make. Import user data from any app or API service for better targeting in Refiner.

Rudderstack

Send survey responses to any Destination in Rudderstack. Import traits & events from Rudderstack for better targeting in Refiner.

Segment

Send survey responses to any Destination in Segment. Import traits & events from Segment for better targeting in Refiner.

Slack

Receive notifications in Slack whenever a user replies to a survey in a certain way or enter a segment in Refiner.

Userlist

Seamlessly sync survey response data to Userlist. Send personalized follow-up campaigns and segment your users based on survey responses.

REST API

Fetch survey response data from our REST API. Import user data from your backend for better targeting in Refiner.

Webhooks

Send survey data to your backend API or any publicly available endpoint on the internet with Webhooks.

Zapier

Trigger actions based on survey responses in hundreds of apps via Zapier. Import user data from any app for better targeting in Refiner.

Try Refiner for free

Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.