Capture more diverse & valuable insights with in-product surveys

Ask your users any question while they are using your product. Collect context-rich feedback with perfectly timed in-product microsurveys.

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Trusted by hundreds of fast growing software companies

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Quadruple survey response rates

Contextual in-product surveys outperform traditional surveys in many ways. Achieve incredibly high response rates with perfectly timed microsurveys.

Precise Targeting

Target all users or segment them by traits and behavior.

Perfectly Timed

Launch your survey at the exact right time with advanced launch triggers.

Pixel-Perfect Design

Customize your widget and let it blend with your brand experience.

Branching Logic

Provide relevant experiences with branching and dynamic instructions.

A microsurvey tool built specifically for SaaS & digital products

Start with the right templates for SaaS, Fintech, Edtech & Online Marketplaces

Start in just a few clicks from one of our templates. We have what you need: NPS, CSAT, CES, Product/Market Fit, etc.

Built for web and mobile

Launch surveys in web-based applications with our Javascript client, or use our Mobile SDKs for iOS, Android and React-Native. The same targeting and customization options are available on all platforms.

Customize every aspect of your survey

Tweak our templates or build your own survey from scratch. Choose from 12+ question types and customize them to fit your needs. Set your brand colors and customize the style of your surveys.

Target the right users at the right time

Target specific users based on traits, behaviour, or previous survey responses with our powerful segmentation engine. Launch surveys at the exact right moment in a user’s journey to maximize engagement.

Thriday

Thriday uses Refiner to improve their platform during beta and gets a whopping 57.7% response rate

“With invoicing, for example, a survey is triggered after the first time they’ve used that feature. And then if they’ve used invoicing again, the next time they use it after 30 days is up, they’ll get that survey again.”

Justin Bohlmann - Head of Growth

Justin Bohlmann

Head of Growth

Read the customer story

Unlock the full power of microsurveys

Logic Jumps & Branching

Customize your survey based on answers to get the most accurate feedback possible.

Liquid tags

Create more personalized surveys by using customers’ names and information.

Hidden fields & prefill responses

Don’t ask people questions you already have the answer to.

Follow-up Mode

Don’t give up on users dismissing a survey. Follow-up multiple times until a user completes a survey.

Partial Responses

Capture precious insights even when a user dismisses a survey halfway through.

Dynamic Call-to-Actions

Invite respondents to take action right after their answers. Ask for a review, offer a coupon, schedule a call, etc.

All the integrations you need

We have integrations with Segment, Zapier, Make, Customer.io, Amplitude, Rudderstack, Mixpanel, Google Sheets - ready to use with just a few clicks.

Team notifications

Receive customer feedback in real-time by email, in Slack or in Microsoft Teams.

Mobile friendly

All our surveys look great in desktop and mobile browsers. Plus, add them directly to your apps with our SDKs for iOS, Android, and React Native.

Rich text

Use Markdown to display text in your surveys: for questions, CTAs, instructions, and thank you pages.

Progress bar

Let respondents see a progress bar to know it’s going to be over soon.

Fully translatable

As a European company, we know about the importance of multilingual surveys. All text elements of our surveys are 100% translatable.

Sync data and automate workflows

Push survey response data to your favorite tools in real time, or import user data to Refiner for better segmentation. Our integrations open up countless ways to leverage your data. See all integrations.

Amplitude

Send survey events and response data to Amplitude. Combine survey responses with product usage data and uncover new insights.

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Customer.io

Send Refiner email surveys to your users with Customer.io. Sync survey response data back to Customer.io for follow-up campaigns.

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Google Sheets

Automatically add new rows with survey response data to a Google Sheets spreadsheet.

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Hubspot

Send Refiner email surveys with Hubspot. Seamlessly sync survey response data back to Hubspot for follow-up campaigns.

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Make

Trigger actions based on survey responses in hundreds of apps via Make. Import user data from any app or API service for better targeting in Refiner.

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Rudderstack

Sync survey responses to any Destination in Rudderstack. Import traits & events from Rudderstack for better targeting in Refiner.

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Salesforce

Send email surveys with Salesforce. Update or create records in Salesforce with survey response data collected by Refiner.

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Segment

Sync survey responses to any Destination in Segment. Import traits & events from Segment for better targeting in Refiner.

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Mixpanel

Send survey events and response data to Mixpanel. Combine survey responses with product usage data and uncover new insights.

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Slack

Receive notifications in Slack whenever a user replies to a survey in a certain way or enters a segment in Refiner.

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Teams

Receive notifications in Microsoft Teams whenever a user replies to a survey in a certain way or enters a segment in Refiner.

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Userlist

Seamlessly sync survey response data to Userlist. Send personalized follow-up campaigns and segment your users based on survey responses.

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REST API

Fetch survey response data from our REST API. Import user data from your backend for better targeting in Refiner.

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Webhooks

Send survey data to your backend API or any publicly available endpoint on the internet with Webhooks.

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Zapier

Trigger actions based on survey responses in hundreds of apps via Zapier. Import user data from any app for better targeting in Refiner.

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Launch your first in-product survey today

Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.

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