Personalized in-app survey widgets for your SaaS

Stop feeling restricted by your tools and push the limits of personalization. Get more responses and increase their accuracy with our highly configurable in-app survey widgets.

Quadruple survey response rates

Contextual in-app surveys outperform traditional email surveys in many ways. Achieve incredibly high response rates with perfectly timed micro surveys.

Precise Targeting

Target all users or segment them by traits and behavior.

Perfectly Timed

Launch your survey at the exact right time with advanced launch triggers.

Pixel-Perfect Design

Customize your widget and let it blend with your brand experience.

Branching Logic

Provide relevant experiences with branching and dynamic instructions.

Create high converting micro surveys in minutes ...

Start in just a few clicks from one of our templates. We have what you need: NPS, CSAT, CES, Product/Market Fit, etc.

Survey users at the exact right moment: a specific event, time, page view, or manually with our Javascript client.

Create segments and select only the people you want to target.

Don’t give up on users dismissing surveys. They might just be busy but will be happy to answer later. With Refiner, show the survey again a few times or until it’s completed. We even capture partial responses!

Quickly validate an assumption or manage "always on" campaigns. Refiner lets you run one-off surveys as well as recurring surveys.

With fully brandable in-app survey widgets, you can get in touch with any of your active users. We still provide email surveys and shareable link surveys.

... then fully customize your surveys

Logic Jumps & Branching

Customize your survey based on answers to get the most accurate feedback possible.

Liquid tags

Create more personalized surveys by using customers’ name and information.

Hidden fields & prefill responses

Don’t ask people questions you already have the answer to.

Precise targeting

Trigger your surveys at a specific time, event, page view or manually with our Javascript client. Leverage segmentation for even better targeting.

Dynamic Call-to-Actions

Invite respondents to take action right after their answers. Ask for a review, offer a coupon, schedule a call, etc.

All the integrations you need

We have Segment, Zapier,, and more integrations to come.

Slack and email notifications

Receive customer feedback where you spend most of your time.

Filter and segment customer data in any way you want

Segment customers by their survey responses, traits, or behavior, and uncover precious customer insights.

Track NPS®, CSAT, and CES ratings

See if your efforts to improve customer experience bear fruit.


We looked at various NPS solutions but Refiner was the only one which was built from the ground up to meet the needs of SaaS companies. Refiner gives us complete flexibility and their surveys match our UI/UX 100%.

Mathieu Le Roux - Voice of the Customer Manager

Mathieu Le Roux

Voice of the Customer Manager


Refiner is the tool we were searching for to better profile our users, and gather feedback about our products. It’s very easy to set up, comes with a great UX for our users and the team is very reactive.

Javier Escribano - CPO

Javier Escribano


Launch your first survey widget in minutes

Start with one of our survey templates, add the widget script to your app, and start getting responses. It only takes a few minutes. No credit card required.