Customer Effort Score (CES) Software
Contextual CES surveys for SaaS product teams
Use CES surveys exactly where you need them to be with in-app surveys, advanced segmentation, and precise targeting. Get a high response rate & accurate insights.
Use CES surveys exactly where you need them to be with in-app surveys, advanced segmentation, and precise targeting. Get a high response rate & accurate insights.
Trusted by hundreds of fast growing software companies
Contextual CES surveys are the perfect tool to quickly identify friction points in your product experience. Get more insights with personalized follow-up questions and improve your product gradually.
Increase adoption and reduce churn by triggering CES surveys during onboarding to get feedback when it’s fresh and reliable.
CES surveys will serve as a guide to align product features with customer needs and increase engagement.
Identify high-effort areas in customer support with CES surveys to streamline processes and train staff more effectively leading to more satisfied customers.
Launch great-looking microsurveys that blend perfectly into your product experience with just a few clicks.
Ask the right users at the right time. Collect context-rich feedback with perfectly targeted microsurveys.
“If we see something that needs some work, then we’ll go on and do a couple of sprints on adding some more functionality or ironing out some little bugs or whatever it is we discover from customer feedback. And then once we’ve implemented those changes, we can then go and see how it changed the customer effort score to know we improved the feature in a measurable way.”
Justin Bohlmann
Head of Growth
Push survey response data to your favorite tools in real time, or import user data to Refiner for better segmentation. Our integrations open up countless ways to leverage your data. See all integrations.
Send survey data to Amplitude and combine it with your product analytics data to uncover unique insights. Sync user cohorts from Amplitude to Refiner for advanced survey targeting.
Add survey response data to a Google BigQuery table in real-time and leverage the power of your Google Cloud Platform data analysis tools.
Send Refiner email surveys to your users with Customer.io. Sync survey response data back to Customer.io for follow-up campaigns.
Send Refiner email surveys with HubSpot. Seamlessly sync survey response data back to HubSpot for follow-up campaigns.
Trigger actions based on survey responses in hundreds of apps via Make. Import user data from any app or API service for better targeting in Refiner.
Send survey data to Mixpanel and combine it with your product analytics data to uncover unique insights. Sync user cohorts from Mixpanel to Refiner for advanced survey targeting.
Sync survey responses to any Destination in Rudderstack. Import traits & events from Rudderstack for better targeting in Refiner.
Send email surveys with Salesforce. Update or create records in Salesforce with survey response data collected by Refiner.
Sync survey responses to any Destination in Segment. Import traits & events from Segment for better targeting in Refiner.
Receive notifications in Slack whenever a user replies to a survey in a certain way or enters a segment in Refiner.
Receive notifications in Microsoft Teams whenever a user replies to a survey in a certain way or enters a segment in Refiner.
Seamlessly sync survey response data to Userlist. Send personalized follow-up campaigns and segment your users based on survey responses.
Trigger actions based on survey responses in hundreds of apps via Zapier. Import user data from any app for better targeting in Refiner.
Fetch survey response data from our REST API. Import user data from your backend for better targeting in Refiner.
Send survey data to your backend API or any publicly available endpoint on the internet with Webhooks.
In-app on web, in native mobile apps, and outside the product via email, link surveys, and HTML embeds. This gives you full coverage across your journey.
Target by traits, behavior, device, country, language, and past answers. Trigger after a delay or page view, or fire a survey with your own events.
Yes. Customize colors, borders, images, and choose widgets like slide-in, modal, or banner. You can use logic jumps and branching to keep questions relevant.
Start from ready templates and use 12 question types, including CES, rating matrix, and CTA buttons, so you can collect effort data and follow up in one flow.
Use AI auto-tagging to surface patterns. Track score trends in the reporting dashboard, segment by rating, follow-ups, or imported traits, and get alerts in Slack or Microsoft Teams.
Yes. Sync CES to tools like Segment, Amplitude, Mixpanel, HubSpot, Salesforce, Google Sheets, trigger workflows with Zapier or Make, and use the REST API or webhooks for custom flows.
You can start a 30-day free trial, no card required, and Refiner provides security and compliance resources, including SOC 2 Type II, GDPR, CCPA, and HIPAA pages.
Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.
