In-app Surveys
Ask users any question while they are using your product
Launch in-app surveys to collect context-rich feedback and make successful product decisions easily.
Launch in-app surveys to collect context-rich feedback and make successful product decisions easily.
Trusted by hundreds of fast growing software companies
Contextual in-app surveys outperform traditional surveys in many ways. They deliver insights in context. They achieve incredible response rates. And they really help you make your product better.
Target all users or segment them by traits and behavior
Launch your in-app survey at the exact right time with advanced launch triggers.
Customize your in-app widget and let it blend with your brand experience.
Provide relevant experiences with branching and dynamic instructions.
Start in just a few clicks from one of our in-app survey templates.
Tweak our templates or build your own survey from scratch.
With our powerful segmentation engine, maximize in-app survey engagement by showing them to the right users at the exact right moment.
Our in-app surveys are so flexible and customizable a lot of our customers also use Refiner to show targeted messages inside their mobile & web apps..
“With invoicing, for example, a survey is triggered after the first time they’ve used that feature. And then if they’ve used invoicing again, the next time they use it after 30 days is up, they’ll get that survey again.”
Justin Bohlmann
Head of Growth
Collect more responses with multi-channel survey campaigns. Launch in-app surveys in your web application, mobile app, or on your website. We are offering client libraries and SDKs for the following platforms and frameworks:
Customize your survey based on answers to get the most accurate feedback possible.
Create more personalized surveys by using customers’ names and information.
Don’t ask people questions you already have the answer to.
Don’t give up on users dismissing a survey. Follow-up multiple times until a user completes a survey.
Capture precious insights even when a user dismisses a survey halfway through.
Invite respondents to take action right after their answers. Ask for a review, offer a coupon, schedule a call, etc.
Tag responses automatically to access specific response lists quickly and detect hidden patterns in the reporting dashboard.
We have integrations with Segment, Zapier, Make, Customer.io, Amplitude, Rudderstack, Mixpanel, Google Sheets - ready to use with just a few clicks.
Receive customer feedback in real-time by email, in Slack or in Microsoft Teams.
All our surveys look great in desktop and mobile browsers. Plus, add them directly to your apps with our SDKs for iOS, Android, and React Native.
Let respondents see a progress bar to know it’s going to be over soon.
All text elements of our surveys are 100% translatable. And thanks to AI, it’s done in a single click.
Push survey response data to your favorite tools in real time, or import user data to Refiner for better segmentation. Our integrations open up countless ways to leverage your data. See all integrations.
Send survey data to Amplitude and combine it with your product analytics data to uncover unique insights. Sync user cohorts from Amplitude to Refiner for advanced survey targeting.
Add survey response data to a Google BigQuery table in real-time and leverage the power of your Google Cloud Platform data analysis tools.
Send Refiner email surveys to your users with Customer.io. Sync survey response data back to Customer.io for follow-up campaigns.
Send Refiner email surveys with HubSpot. Seamlessly sync survey response data back to HubSpot for follow-up campaigns.
Trigger actions based on survey responses in hundreds of apps via Make. Import user data from any app or API service for better targeting in Refiner.
Send survey data to Mixpanel and combine it with your product analytics data to uncover unique insights. Sync user cohorts from Mixpanel to Refiner for advanced survey targeting.
Sync survey responses to any Destination in Rudderstack. Import traits & events from Rudderstack for better targeting in Refiner.
Send email surveys with Salesforce. Update or create records in Salesforce with survey response data collected by Refiner.
Sync survey responses to any Destination in Segment. Import traits & events from Segment for better targeting in Refiner.
Receive notifications in Slack whenever a user replies to a survey in a certain way or enters a segment in Refiner.
Receive notifications in Microsoft Teams whenever a user replies to a survey in a certain way or enters a segment in Refiner.
Seamlessly sync survey response data to Userlist. Send personalized follow-up campaigns and segment your users based on survey responses.
Trigger actions based on survey responses in hundreds of apps via Zapier. Import user data from any app for better targeting in Refiner.
Fetch survey response data from our REST API. Import user data from your backend for better targeting in Refiner.
Send survey data to your backend API or any publicly available endpoint on the internet with Webhooks.
Getting started is easy and takes a couple of minutes only. 14-day free trial. No credit card required. No hidden fees.
An in-app survey is a survey integrated into your application. Contrary to external surveys that direct users to another page, in-app surveys make it easier for your customers to answer your questions in just a few clicks as they’re using your product.
Here are the biggest benefits of in-app surveys:
There are quite a lot of insights you can collect with in-app surveys:
You need to optimize the survey, and ensure that it can engage a person while NOT interrupting their flow at the same time. You can do that by following these best practices:
We have 6 more tips in our in-app survey best practice guide.
