Refiner is a great alternative to Hotjar surveys. Collect more & better insights with our highly configurable in-app surveys, automate actions based on answers, and quickly find gaps in the understanding of your users.
Trusted by hundreds of fast growing software companies
Hotjar is an awesome platform for all marketers with many tools to improve conversion rate: heatmaps, recordings, surveys, and more. Plus, they have a good free plan to get started when the budget is tight. But when you want to be serious with in-app microsurveys, the strengths of Hotjar become weaknesses.
“We got along very well with Refiner. The way we choose our partners is important. Beyond the fact that it meets our needs and that it is a tool that also meets our budgetary constraints, there must be a real partnership of trust and continuous development.”
Mathieu Le Roux
Voice of the Customer Expert
Hotjar provides a large set of different tools to understand user behaviour. Refiner is a specialized microsurvey tool tailored to the needs of data-driven software companies.
Customize your survey based on answers to get the most accurate feedback possible.
Create more personalized surveys by using customers’ name and information.
Don’t ask people questions you already have the answer to.
Trigger your surveys at a specific time, event, page view or manually with our Javascript client. Leverage segmentation for even better targeting.
Invite respondents to take action right after their answers. Ask for a review, offer a coupon, schedule a call, etc.
Tag responses automatically to access specific response lists quickly and detect hidden patterns in the reporting dashboard.
We have integrations with Segment, Zapier, Make, Customer.io, Amplitude, Rudderstack, Mixpanel, Google Sheets - ready to use with just a few clicks.
All text elements of our surveys are 100% translatable. And thanks to AI, it’s done in a single click.
Segment customers by their survey responses, traits, or behavior, and uncover precious customer insights.
Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.