NPS software for SaaS & Digital Products

Personalize every aspect of your Net Promoter Score® surveys to get high response rates and actionable feedback. Automate promoter & detractor follow-ups with integrations to your favorite tools.

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Trusted by hundreds of fast growing software companies

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NPS isn’t just a metric

Measure your NPS to prevent customer churn, identify your biggest fans and inform your product strategy. With Refiner, turn NPS into an automated growth machine.

Track CX

Measure customer experience (CX) to streamline it and get more satisfied customers.

Prevent customer churn

Identify and delight existing customers that are at risk of churning.

Mobilize your promoters

Let your biggest fans help you grow with referrals, testimonials and reviews.

Inform your strategy

Ask follow-up questions and make better product and marketing decisions.

More NPS responses with advanced customization

Launch great-looking microsurveys that blend perfectly into your product experience with just a few clicks.

  • Ready-to-use Template: Start collecting customer feedback in just a few clicks with our expert-built Net Promoter Score survey template.
  • Comprehensive design settings: colors, images, borders, corners, widgets (slide-in, modal & banner), and even custom CSS to create totally on-brand surveys.
  • 12 question types including NPS, CSAT, CES, rating matrix, CTAs, and more.
  • Branching and logic jumps: display the most relevant questions based on previous answers. Also allows A/B testing.
  • In-product surveys for web-based applications and mobile. Plus email surveys, link surveys, and embeddable surveys in HTML.

Contextual NPS insights with precise targeting

Ask the right users at the right time. Collect context-rich feedback with perfectly targeted microsurveys.

  • Target specific users based on traits, behavior, or previous survey responses with our powerful segmentation engine.
  • Trigger surveys after a time delay or page visit.
  • Use the country, device type, mobile platform, or language to display the survey to the right users.
  • Manually display surveys with events you set up yourself.

Trusted by hundreds of fast growing software companies

Qonto

It’s clear that Refiner was built from the ground up to meet the needs of SaaS companies. Next to seamless data integration, it gives us full flexibility and their surveys match our UI/UX 100%.

Mathieu Le Roux - Voice of the Customer Manager

Mathieu Le Roux

Voice of the Customer Manager

Snapshooter

We are using Refiner to collect insights about how our users discovered us. After one week, we follow up with a NPS survey. With those two surveys we can figure out which marketing channels bring us the happiest users.

Simon Bennett - Founder

Simon Bennett

Founder

Copy.ai

We love using Refiner to automatically gather NPS survey results and get critical feedback we need from our trial users so we can constantly improve our word of mouth flywheel. With its Segment and Zapier integrations it fits right into our product led growth tech stack. Easy to install, tons of value and zero hassle.

Paul Yacoubian - Founder, CEO

Paul Yacoubian

Founder, CEO

Salesflare

We were looking for a beautiful and easy to integrate NPS tool for a reasonable price. Then we found Refiner, which does that and way more. Refiner is a powerful and pretty tool for user surveys that integrates closely with whatever you’re using. Best choice we could have ever made!

Joeroen Corthout - Co-founder

Joeroen Corthout

Co-founder

Make sense of your NPS data quickly

Leverage NPS data efficiently

Sync data and automate workflows

Push survey response data to your favorite tools in real time, or import user data to Refiner for better segmentation. Our integrations open up countless ways to leverage your data. See all integrations.

Amplitude

Send survey data to Amplitude and combine it with your product analytics data to uncover unique insights. Sync user cohorts from Amplitude to Refiner for advanced survey targeting.

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BigQuery

Add survey response data to a Google BigQuery table in real-time and leverage the power of your Google Cloud Platform data analysis tools.

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Customer.io

Send Refiner email surveys to your users with Customer.io. Sync survey response data back to Customer.io for follow-up campaigns.

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HubSpot

Send Refiner email surveys with HubSpot. Seamlessly sync survey response data back to HubSpot for follow-up campaigns.

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Make

Trigger actions based on survey responses in hundreds of apps via Make. Import user data from any app or API service for better targeting in Refiner.

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Mixpanel

Send survey data to Mixpanel and combine it with your product analytics data to uncover unique insights. Sync user cohorts from Mixpanel to Refiner for advanced survey targeting.

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Rudderstack

Sync survey responses to any Destination in Rudderstack. Import traits & events from Rudderstack for better targeting in Refiner.

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Salesforce

Send email surveys with Salesforce. Update or create records in Salesforce with survey response data collected by Refiner.

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Segment

Sync survey responses to any Destination in Segment. Import traits & events from Segment for better targeting in Refiner.

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Google Sheets

Automatically add new rows with survey response data to a Google Sheets spreadsheet.

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Slack

Receive notifications in Slack whenever a user replies to a survey in a certain way or enters a segment in Refiner.

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Teams

Receive notifications in Microsoft Teams whenever a user replies to a survey in a certain way or enters a segment in Refiner.

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Userlist

Seamlessly sync survey response data to Userlist. Send personalized follow-up campaigns and segment your users based on survey responses.

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Zapier

Trigger actions based on survey responses in hundreds of apps via Zapier. Import user data from any app for better targeting in Refiner.

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REST API

Fetch survey response data from our REST API. Import user data from your backend for better targeting in Refiner.

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Webhooks

Send survey data to your backend API or any publicly available endpoint on the internet with Webhooks.

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Qonto

Qonto leveraged Refiner to overhaul their Voice of Customer Program and multiplied by 5 their NPS response rate.

“Refiner allows us to view and extract key customer satisfaction metrics across markets. And we have a modal directly in the survey flow inside of which we can redirect the promoters to review platforms.”

Mathieu Le Roux - Voice of the Customer Expert

Mathieu Le Roux

Voice of the Customer Expert

Read the customer story

NPS Software FAQ

What is NPS software?

NPS software is a tool that allows you to collect, analyze, and act on customer feedback collected through net promoter score NPS surveys. NPS software can run one-time or recurring surveys, allowing you to evaluate how your customer loyalty and satisfaction change over time.

What functionality does an NPS software provide?

NPS platforms like Refiner are designed to run various customer satisfaction surveys across multiple channels. For that reason, they deliver all the functionality to run surveys and evaluate survey data:

  • Create and send types of customer satisfaction surveys. Build surveys from scratch or use one of the dedicated survey templates.
  • Specify the NPS rating question and trigger the follow-up question based on conditional logic.
  • Survey customers along the entire customer journey. Deliver surveys via email, in-app widget, or a unique URL that can be shared via social media and other channels. Style the widget and the survey to match your brand.
  • Analyze, segment, compare, and evaluate NPS survey results in a simple-to-use dashboard or forward it to other tools through smart integrations.

What can I do with NPS survey results?

Knowing the NPS score can help you improve customer experience, satisfaction, boost loyalty, prevent churn, and even drive product development.

Can I try Refiner before I buy?

Yes, we do offer a free trial that gives you access to all Refiner’s functionality for 30 days. We don’t ask for your credit card at signup so you don’t have to worry about any unwanted charges if you forget to cancel the trial.

Run your first NPS survey campaign today with Refiner

Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.

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