Make your customers feel heard with surveys
With fully brandable and targeted surveys that you can create in minutes, track customer satisfaction and optimize your customer success operations.
With fully brandable and targeted surveys that you can create in minutes, track customer satisfaction and optimize your customer success operations.
Trusted by hundreds of fast growing software companies
When customer success has too much work, the quality of service goes down and frustration follows. You can reduce the workload if you identify bottlenecks and solve them. That’s exactly why you need to use surveys.
You can get more responses with in-app surveys, but we also provide surveys you can share in your emails.
Refiner comes with a reporting dashboard that will let you quickly find patterns so you can fix issues faster.
Get feedback where you spend most of your time. Receive notifications in Slack, Microsoft Teams or by email and get back to your customers in a timely fashion.
Surveys are a great way to understand why customers churn, and what makes them stay. With this information, you can find upsell opportunities and create campaigns to retain more customers.
Handling customer feedback can be time-consuming and it’s easy to miss important information. Our integrations make it easy to push survey responses to your favorite tools automatically.
We integrate directly with Customer.io to allow you to create powerful messaging automations based on survey responses.
Automatically create tickets in the tools you use: Intercom, HelpScout, or anything supported by Zapier.
Add useful data to your CRM and keep your customer information up-to-date with our Segment.com integration.
“Our process to close the customer feedback loop is now way more automated. The detractors are added to a database. We have a task force on the customer care side that is responsible for calling back all the detractors. This allows us to rebuild trust.”
Mathieu Le Roux
Voice of the Customer Expert
Push survey response data to your favorite tools in real time, or import user data to Refiner for better segmentation. Our integrations open up countless ways to leverage your data. See all integrations.
Send survey data to Amplitude and combine it with your product analytics data to uncover unique insights. Sync user cohorts from Amplitude to Refiner for advanced survey targeting.
Add survey response data to a Google BigQuery table in real-time and leverage the power of your Google Cloud Platform data analysis tools.
Send Refiner email surveys to your users with Customer.io. Sync survey response data back to Customer.io for follow-up campaigns.
Send Refiner email surveys with HubSpot. Seamlessly sync survey response data back to HubSpot for follow-up campaigns.
Trigger actions based on survey responses in hundreds of apps via Make. Import user data from any app or API service for better targeting in Refiner.
Send survey data to Mixpanel and combine it with your product analytics data to uncover unique insights. Sync user cohorts from Mixpanel to Refiner for advanced survey targeting.
Sync survey responses to any Destination in Rudderstack. Import traits & events from Rudderstack for better targeting in Refiner.
Send email surveys with Salesforce. Update or create records in Salesforce with survey response data collected by Refiner.
Sync survey responses to any Destination in Segment. Import traits & events from Segment for better targeting in Refiner.
Receive notifications in Slack whenever a user replies to a survey in a certain way or enters a segment in Refiner.
Receive notifications in Microsoft Teams whenever a user replies to a survey in a certain way or enters a segment in Refiner.
Seamlessly sync survey response data to Userlist. Send personalized follow-up campaigns and segment your users based on survey responses.
Trigger actions based on survey responses in hundreds of apps via Zapier. Import user data from any app for better targeting in Refiner.
Fetch survey response data from our REST API. Import user data from your backend for better targeting in Refiner.
Send survey data to your backend API or any publicly available endpoint on the internet with Webhooks.
Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.
