Customize surveys to increase adoption
Waiting months for research to be done is not the way growth should work. Get quick answers to your questions by setting up customized surveys in minutes.
- Comprehensive design settings: colors, images, borders, corners, widgets (slide-in, modal & banner), and even custom CSS to create totally on-brand surveys.
- 12 question types including NPS, CSAT, CES, rating matrix, CTAs, and more.
- Branching and logic jumps: display the most relevant questions based on previous answers. Also allows A/B testing.
- In-product surveys for web-based applications and mobile. Plus email surveys, link surveys, and embeddable surveys in HTML.
Advanced reporting for in-depth insights
Analytics don’t give you the full picture of the issues surrounding your onboarding, feature usage, churn, and other growth levers. Microsurveys provide diverse and valuable insights to finally accelerate growth.
- Reporting dashboard that shows everything you need at a glance.
- Automatic response tagging with AI to access specific response lists quickly and detect hidden patterns.
- NPS, CSAT & CES ratings in timeline charts to see how your efforts bear fruit.
- Segmented results based on survey responses, imported user traits, and behavioral data.
- Complete integrations for Segment & Rudderstack: Sync your customer data and use it for better targeting and segmentation.
- Amplitude & Mixpanel integrations to use survey results in your product analytics and sync user cohorts to Refiner.
Livestorm uses Refiner to increase conversion rate, proactively engage with customers, and reduce churn.
“What we had before was a single onboarding that had to work for everyone. Now, when you create an account on Livestorm, one of the first things you see is a survey asking you what your main use case is. For example, if you say you want to do marketing events, we’ll show you how to share a document, how to invite as many people as possible to your event, etc.”
Thibaut Davoult
Head of Growth