Capture more diverse & valuable insights with website surveys

Ask your users any question at the perfect moment. Understand your visitors with context-rich feedback to increase conversion rate.

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Trusted by hundreds of fast growing software companies

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A website survey tool built specifically for SaaS & digital products

Start with the right templates for SaaS, fintech, edtech & online marketplaces

Start in just a few clicks from one of our website survey templates.

  • CSAT — Discover how satisfied visitors are with your website or content.
  • Show CTA — Show something visitors will want to click on.
  • Contact form — Display a contact form after asking a question.

Customize every aspect of your survey

Tweak our templates or build your own survey from scratch.

Target the right visitors at the right time

With our powerful segmentation engine, maximize survey engagement by showing them to the right users at the exact right moment.

  • Trigger surveys after a time delay or page visit.
  • Use the country, device type, mobile platform, or language
  • Manually display surveys with events you set up yourself.
  • Target specific users based on traits, behavior, or previous survey responses with our powerful segmentation engine.

Thriday

Thriday uses Refiner to improve their platform during beta and gets a whopping 57.7% response rate

“With invoicing, for example, a survey is triggered after the first time they’ve used that feature. And then if they’ve used invoicing again, the next time they use it after 30 days is up, they’ll get that survey again.”

Justin Bohlmann - Head of Growth

Justin Bohlmann

Head of Growth

Read the customer story

Surveys on your website in 2 minutes

To make the installation process as easy as possible for you, we are offering different options depending on what technology you are familiar with.

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Unlock the full power of microsurveys

Logic Jumps & Branching

Customize your survey based on answers to get the most accurate feedback possible.

Liquid tags

Create more personalized surveys by using customers’ names and information.

Hidden fields & prefill responses

Don’t ask people questions you already have the answer to.

Follow-up Mode

Don’t give up on users dismissing a survey. Follow-up multiple times until a user completes a survey.

Partial Responses

Capture precious insights even when a user dismisses a survey halfway through.

Dynamic Call-to-Actions

Invite respondents to take action right after their answers. Ask for a review, offer a coupon, schedule a call, etc.

Autotagging with AI

Tag responses automatically to access specific response lists quickly and detect hidden patterns in the reporting dashboard.

All the integrations you need

We have integrations with Segment, Zapier, Make, Customer.io, Amplitude, Rudderstack, Mixpanel, Google Sheets - ready to use with just a few clicks.

Team notifications

Receive customer feedback in real-time by email, in Slack or in Microsoft Teams.

Mobile friendly

All our surveys look great in desktop and mobile browsers. Plus, add them directly to your apps with our SDKs for iOS, Android, and React Native.

Progress bar

Let respondents see a progress bar to know it’s going to be over soon.

Translate with AI

All text elements of our surveys are 100% translatable. And thanks to AI, it’s done in a single click.

Sync data and automate workflows

Push survey response data to your favorite tools in real time, or import user data to Refiner for better segmentation. Our integrations open up countless ways to leverage your data. See all integrations.

Amplitude

Send survey data to Amplitude and combine it with your product analytics data to uncover unique insights. Sync user cohorts from Amplitude to Refiner for advanced survey targeting.

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BigQuery

Add survey response data to a Google BigQuery table in real-time and leverage the power of your Google Cloud Platform data analysis tools.

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Customer.io

Send Refiner email surveys to your users with Customer.io. Sync survey response data back to Customer.io for follow-up campaigns.

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HubSpot

Send Refiner email surveys with HubSpot. Seamlessly sync survey response data back to HubSpot for follow-up campaigns.

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Make

Trigger actions based on survey responses in hundreds of apps via Make. Import user data from any app or API service for better targeting in Refiner.

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Mixpanel

Send survey data to Mixpanel and combine it with your product analytics data to uncover unique insights. Sync user cohorts from Mixpanel to Refiner for advanced survey targeting.

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Rudderstack

Sync survey responses to any Destination in Rudderstack. Import traits & events from Rudderstack for better targeting in Refiner.

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Salesforce

Send email surveys with Salesforce. Update or create records in Salesforce with survey response data collected by Refiner.

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Segment

Sync survey responses to any Destination in Segment. Import traits & events from Segment for better targeting in Refiner.

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Google Sheets

Automatically add new rows with survey response data to a Google Sheets spreadsheet.

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Slack

Receive notifications in Slack whenever a user replies to a survey in a certain way or enters a segment in Refiner.

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Teams

Receive notifications in Microsoft Teams whenever a user replies to a survey in a certain way or enters a segment in Refiner.

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Userlist

Seamlessly sync survey response data to Userlist. Send personalized follow-up campaigns and segment your users based on survey responses.

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Zapier

Trigger actions based on survey responses in hundreds of apps via Zapier. Import user data from any app for better targeting in Refiner.

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REST API

Fetch survey response data from our REST API. Import user data from your backend for better targeting in Refiner.

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Webhooks

Send survey data to your backend API or any publicly available endpoint on the internet with Webhooks.

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Run your first website survey today with Refiner

Getting started is easy and takes a couple of minutes only. 14-day free trial. No credit card required. No hidden fees.

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