NPS software for SaaS & Digital Products
Personalize every aspect of your Net Promoter Score® surveys to get high response rates and actionable feedback. Automate promoter & detractor follow-ups with integrations to your favorite tools.
Personalize every aspect of your Net Promoter Score® surveys to get high response rates and actionable feedback. Automate promoter & detractor follow-ups with integrations to your favorite tools.
Trusted by hundreds of fast growing software companies
Measure your NPS to prevent customer churn, identify your biggest fans and inform your product strategy. With Refiner, turn NPS into an automated growth machine.
Measure customer experience (CX) to streamline it and get more satisfied customers.
Identify and delight existing customers that are at risk of churning.
Let your biggest fans help you grow with referrals, testimonials and reviews.
Ask follow-up questions and make better product and marketing decisions.
Launch great-looking microsurveys that blend perfectly into your product experience with just a few clicks.
Ask the right users at the right time. Collect context-rich feedback with perfectly targeted microsurveys.
It’s clear that Refiner was built from the ground up to meet the needs of SaaS companies. Next to seamless data integration, it gives us full flexibility and their surveys match our UI/UX 100%.
Mathieu Le Roux
Voice of the Customer Manager
We are using Refiner to collect insights about how our users discovered us. After one week, we follow up with a NPS survey. With those two surveys we can figure out which marketing channels bring us the happiest users.
Simon Bennett
Founder
We love using Refiner to automatically gather NPS survey results and get critical feedback we need from our trial users so we can constantly improve our word of mouth flywheel. With its Segment and Zapier integrations it fits right into our product led growth tech stack. Easy to install, tons of value and zero hassle.
Paul Yacoubian
Founder, CEO
We were looking for a beautiful and easy to integrate NPS tool for a reasonable price. Then we found Refiner, which does that and way more. Refiner is a powerful and pretty tool for user surveys that integrates closely with whatever you’re using. Best choice we could have ever made!
Joeroen Corthout
Co-founder
Push survey response data to your favorite tools in real time, or import user data to Refiner for better segmentation. Our integrations open up countless ways to leverage your data. See all integrations.
Send survey data to Amplitude and combine it with your product analytics data to uncover unique insights. Sync user cohorts from Amplitude to Refiner for advanced survey targeting.
Add survey response data to a Google BigQuery table in real-time and leverage the power of your Google Cloud Platform data analysis tools.
Send Refiner email surveys to your users with Customer.io. Sync survey response data back to Customer.io for follow-up campaigns.
Send Refiner email surveys with HubSpot. Seamlessly sync survey response data back to HubSpot for follow-up campaigns.
Trigger actions based on survey responses in hundreds of apps via Make. Import user data from any app or API service for better targeting in Refiner.
Send survey data to Mixpanel and combine it with your product analytics data to uncover unique insights. Sync user cohorts from Mixpanel to Refiner for advanced survey targeting.
Sync survey responses to any Destination in Rudderstack. Import traits & events from Rudderstack for better targeting in Refiner.
Send email surveys with Salesforce. Update or create records in Salesforce with survey response data collected by Refiner.
Sync survey responses to any Destination in Segment. Import traits & events from Segment for better targeting in Refiner.
Receive notifications in Slack whenever a user replies to a survey in a certain way or enters a segment in Refiner.
Receive notifications in Microsoft Teams whenever a user replies to a survey in a certain way or enters a segment in Refiner.
Seamlessly sync survey response data to Userlist. Send personalized follow-up campaigns and segment your users based on survey responses.
Trigger actions based on survey responses in hundreds of apps via Zapier. Import user data from any app for better targeting in Refiner.
Fetch survey response data from our REST API. Import user data from your backend for better targeting in Refiner.
Send survey data to your backend API or any publicly available endpoint on the internet with Webhooks.
“Refiner allows us to view and extract key customer satisfaction metrics across markets. And we have a modal directly in the survey flow inside of which we can redirect the promoters to review platforms.”
Mathieu Le Roux
Voice of the Customer Expert
NPS software is a tool that allows you to collect, analyze, and act on customer feedback collected through net promoter score NPS surveys. NPS software can run one-time or recurring surveys, allowing you to evaluate how your customer loyalty and satisfaction change over time.
NPS platforms like Refiner are designed to run various customer satisfaction surveys across multiple channels. For that reason, they deliver all the functionality to run surveys and evaluate survey data:
Knowing the NPS score can help you improve customer experience, satisfaction, boost loyalty, prevent churn, and even drive product development.
Yes, we do offer a free trial that gives you access to all Refiner’s functionality for 30 days. We don’t ask for your credit card at signup so you don’t have to worry about any unwanted charges if you forget to cancel the trial.
You can run NPS inside your web app, mobile apps, or distribute them through email, survey links, and embeddable HTML, with ready-to-use NPS templates, 12+ question types, and on-brand design controls.
In Refiner, you can target by traits, behavior, device, country, language, or prior responses, trigger after a delay or page visit, or fire surveys with your own events for perfect timing.
Yes. You can control colors, images, borders, widgets (slide-in, modal, banner), and use branching/logic jumps (incl. A/B) to keep questions relevant.
Use AI auto-tagging and a real-time reporting dashboard to segment by NPS rating, follow-ups, and imported traits, plus get alerts in Slack or Microsoft Teams.
Yes, trigger workflows with Zapier/Make, sync to CRM, product analytics, marketing automation, post-survey CTAs (ask for reviews, schedule calls), and push/pull data via integrations, REST API, and webhooks.
A published customer story from Qonto reports 5× higher NPS response rate after implementing Refiner. Results vary, but this is the type of lift Refiner is built to enable.
Yes, you can start with a 30-day free trial, no credit card required.
Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.
