NPS surveys for data driven SaaS teams

Track your Net Promoter Score and turn your SaaS into an automated growth machine.

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Screenshot of the Refiner in-app NPS widget.
Net Promoter Score is not just another metric

From preventing customer churn to identifying your biggest fans to informing your overall strategy. With the right Net Promoter Score survey tool you'll turn your SaaS into an automated growth machine.

Measure customer satisfaction Measure customer satisfaction

A precise and standardized way of measuring customer satisfaction.

Prevent churn Prevent customer churn

A powerful tool to spot unhappy customers and prevent user churn.

Mobilize promoters Mobilize your promoters

Let your biggest fans help you grow your brand with referrals, testimonials and reviews.

Inform strategy Inform your strategy

Collect additional feedback and make data driven product and marketing strategy decisions.

Launch beautiful in-app NPS widgets

Generate a constant stream of high quality Net Promoter Score ratings with our customizable in-app NPS widgets.

  • Fully brandable NPS widget
  • Optimized for high response rates
  • One-off or "always on" campaigns
Illustration of the Refiner NPS widget

Ask custom follow-up questions

Make your NPS feedback actionable with tailored follow-up questions.

  • Customize your Net Promoter question
  • Ask tailored NPS follow-up questions
  • Logic branching for follow-up questions
Illustration of a cutom NPS follow-up question

Respond to NPS feedback quickly

Flip through survey responses in your Feedback Hub. Quickly identify Promoters and Detractors that are at risk of churning.

  • Quick access to the latest NPS feedback
  • Receive notifications in Slack or by email
  • Filter and drill down into your NPS data
Illustration showing NPS responses

Turn NPS responses into real time actions

Notify your team the minute you receive a new NPS survey response. Trigger workflows and push NPS data to other tools.

  • Trigger workflows in Zapier
  • Sync NPS ratings to other tools
  • Show in-app Call To Actions after survey
Illustration of the integration options of Refiner

Connect the dots and inform your strategy

Segment users by NPS rating, as well as answers to follow-up questions, and uncover precious customer insights.

  • Track and measure NPS score
  • Analyze follow-up questions
  • Filter and segment users
Screenshot of an NPS survey dashboard

Grow your business with our free NPS survey tool

Start with our generous free plan and launch your first NPS campaign in minutes. No credit card required.

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