NPS Timeline Chart
Introduction
Refiner offers dedicated Net Promoter Score (NPS) charts that can be added to both ad-hoc survey dashboards and custom dashboards. These charts give you a clear and interactive view of your customer loyalty metrics.
Chart layout
An NPS chart displays two key views side-by-side:
- Breakdown view (left) – Shows your current NPS score along with the percentage of Promoters, Passives, and Detractors.
- Timeline view (right) – Visualizes how your NPS and response distribution change over time, making it easy to spot trends.
NPS charts can be freely positioned and resized on your dashboard, allowing you to create a layout that works best for your reporting needs.
If the chart is resized to a narrow width, only the Breakdown view will be shown.
Flexible data selection
Like all our charts, you have full control over which survey responses are included. You can:
- Choose the data source by selecting the NPS question(s) you want to analyze.
- Filter responses by user segment, specific survey, or response tags.
You can add multiple NPS charts to the same dashboard to compare results between different user groups or surveys side by side. For example, compare NPS for trial users vs. paying customers, or different regions.
Best practices for NPS Charts
- Track trends, not just snapshots – Your NPS score is most valuable when observed over time. Use the timeline view to identify whether recent initiatives are improving customer loyalty.
- Segment your audience – Break down NPS by user segments (e.g., plan type, geography, lifecycle stage) to uncover patterns and opportunities for targeted improvements.
- Look beyond the score – Combine your NPS chart with follow-up questions or tag filtering to understand the “why” behind the numbers.
- Compare segments – Use multiple charts in one dashboard to see how different groups respond to changes in your product or service.
- Share insights regularly – Use dashboard sharing or exports to keep your team aligned on customer sentiment trends.
You can find more NPS best-practises for in-app surveys on our blog.