Hosted Survey Pages

Besides launching in-app survey widgets, Refiner also allows you to publish dedicated pages for your surveys.

If you enable this option, a unique URL is generated for your survey which can then be communicated to your audience.

Example of a hosted CSAT survey page

Anyone in possession of the survey page URL can fill out the survey. There is no need to authenticate your users. You can however choose to identify your users and even pre-select responses for them (see below).

When to use hosted survey pages

Hosted survey pages are a great choice if you want to survey users that are currently not using your product. For example churned customers or leads that didn’t create an account yet.

Links to survey pages are typically sent by email. Either inside a dedicated email (e.g. Email NPS Survey) or in the footer of customer support emails (Customer Satisfaction Surveys).

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