Change Survey Type

When creating a survey in Refiner, you have the possibility to choose between different survey delivery methods.

A survey in Refiner can have only one delivery method. If you want to launch the same survey for different channels (e.g. Mobile and Web-App), you can simply duplicate the surveys (see above) and then change the survey type.

In the top section of the survey editor, clicking on “Change survey type” will open a modal where you can choose the delivery method.

When changing the survey type, all survey questions, question identifiers, and survey settings will stay intact. You’ll however see different targeting and distribution options depending on the chosen channel.

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The best way to contact us and get help is to fill out our support form. You can also send an email to contact@refiner.io. We usually reply within a few hours.