Net Promoter Score (NPS)

The Net Promoter Score (NPS) is a standardized question type commonly used to measure customer loyalty and the willingness of a customer to recommend your service on a scale of 0 to 10.

Respondents are grouped into three groups: Detractors (0-6), Passives (7 or 8) and Promoters (9 or 10). Based on the three groups, a Net Promoters Score is calculated.

Ratings can be displayed with a NPS rating charts on our dashboard.

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