Create a free trial account and start collecting customer insights today. Upgrade to a paid subscription with unlimited survey responses whenever you feel ready.
Ideal for startups looking to close the customer feedback loop with on-brand microsurveys
Ideal for companies looking to drive growth with perfectly timed & personalized survey campaigns
Ideal for companies looking to gather customer feedback at scale throughout the entire user’s journey
Got questions and want to speak with someone? Request a personalized demo with our team and get all your questions answered.
Simultaneously Published Surveys
8
40
Unlimited
Monthly Survey Responses
Unlimited
Unlimited
Unlimited
up to 1,000,000
up to 10,000,000
Unlimited
up to 20,000,000
up to 20,000.000
Unlimited
2
6
Unlimited
Hide Refiner logo
Custom domain
20
60
Unlimited
1
Unlimited
Unlimited
Bar & Pie-Charts
NPS & CSAT Charts
Feedback Hub
Monthly Active Users (MAU) is a key metric of our pricing model that allows us to offer highly flexible pricing tiers, which adapt to your needs. If you use our In-product Surveys, the MAU number usually equals the number of users that logged in to your app during the last 30 days. If you use our other survey types (Website Popup Survey, Survey Links or Email Surveys), the number represents all unique users that responded to one or more surveys within a 30 days time window. Learn more here.
No, there is no limitation on the amount of survey responses you can collect. More customer feedback means more insights and learnings. This is why all our paid plans come with unlimited survey responses. We apply a fair usage policy and preserve the right to restrict your account in case of abuse.
When you install our web-client on a public website to survey anonymous website traffic, we keep track of the number of Pageviews your website gets. Usually, Pageviews are not a limiting factor, but they might determine which pricing plan you need if you have a high traffic website. All pricing plans include 20 times the MAU in Pageviews (5k MAU plan includes 100k Pageviews, 10k MAU plan 200k Pageviews, ...).
When you exceed the number of Monthly Active Users or Pageviews included in your subscription plan, we’ll give you a heads up by email. There won’t be any immediate additional charges and your account will continue to run. If you continue to exceed the limit, we’ll ask you to upgrade your subscription.
Absolutely! You can create a free trial account and start using Refiner without any commitment. No credit card is requried to get started.Our free trial is designed to let you experience the full value of Refiner and confirm technical fit. You get access to all survey features and integrations.Your free trial will stay active for 30 days and is capped at 100 survey responses. After 30 days, the trial account converts into a free account with limited functionality. We’ll be happy to extend your trial period free of charge if needed. Just contact our team here.
Yes, we do offer a free plan. When your trial period expires, your account will automatically be converted to a free plan. The free plan is very similar to the Essentials plan, except that it is limited to 25 survey responses per month, 1,000 MAUs and 5,000 Pageviews. In addition, it doesn’t allow you to hide the Refiner branding in the footer of your surveys.
Yes, you can cancel, upgrade or downgrade your subscription at any time. There is no minimum time commitment or lock-in.
When you up- or downgrade your subscription, you’ll get access to the new subscription plan right away. A new invoice with a prorated amount is issued when you change your subscription.
When you cancel your subscription, you can continue using your Refiner account until the current billing period ends. Once your billing period is over, your account will be set on a limited free plan. No more additional payments will occur.
Yes, we do! Our Essentials and Growth plans can be purchased with monthly or annual billing. Annual plans are cheaper and give you a reduction of approximately 17% compared to montly payments. Enterprise plans are only available with annual billing.
You can schedule a demo by visiting our demo page. If you have any questions or want to chat with our team directly, just click here to reach out.
We take security and data privacy very seriously. We are SOC2 certified, demonstrating our commitment to maintaining high standards of security and data protection. You can find more information about our security in our Security Statement and our Privacy Policy. Refiner is GDPR, CCPA and HIPAA compliant.
Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.