Flexible pricing that scales with you

Monthly Active Users (MAU) is a key metric of our pricing model that allows us to offer highly flexible pricing tiers that adapt to your needs. If you use our in-product surveys, the MAU number usually equals the number of users that logged in to your app during the last 30 days. If you use our other survey types, such as website popup surveys, survey links, or email surveys, the number represents all unique users that responded to one or more surveys within a 30-day time window. Learn more here.

No, there is no limitation on the amount of survey responses you can collect. More customer feedback means more insights and learnings. This is why all our paid plans come with unlimited survey responses. We apply a fair usage policy and preserve the right to restrict your account in case of abuse. Learn more here.

Absolutely! You can create a free trial account and start using Refiner without any commitment. No credit card is required to get started. Our free trial is designed to let you experience the full value of Refiner and confirm technical fit. You get access to all survey features and integrations. Your free trial will stay active for 30 days and is capped at 100 survey responses. We’ll be happy to extend your trial period free of charge if needed. Just contact our team here.

Yes. When your trial ends, or if you cancel a paid subscription, your account automatically moves to our free plan. No action required. The free plan includes all Essentials plan features, with one limitation: survey responses are capped at 25 per month. This allows you to keep running surveys and collecting feedback even without a paid subscription.

Yes, you can cancel, upgrade, or downgrade your subscription at any time. There is no minimum time commitment or lock-in.

When you upgrade or downgrade your subscription, you’ll get access to the new subscription plan right away. A new invoice with a prorated amount is issued when you change your subscription.

When you cancel your subscription, you can continue using your Refiner account until the current billing period ends. Once your billing period is over, your account will be set on a limited free plan. No more additional payments will occur.

Yes, we do. Our Essentials and Growth plans can be purchased with monthly or annual billing. Annual plans are cheaper and give you a reduction of approximately 17% compared to monthly payments. Enterprise plans are only available with annual billing.

Payments are processed automatically using a credit card provided at checkout. Growth and Enterprise annual plans can also be paid via invoice and bank transfer upon request. We accept payments in US Dollars, Euro, and British Pounds.

You can schedule a demo by visiting our demo page. If you have any questions or want to chat with our team directly, just click here to reach out.

We take data security and compliance very seriously. We are SOC 2 certified, demonstrating our commitment to maintaining high standards of security and data protection. You can find more information about our security in our Security Statement and our Privacy Policy. Refiner is GDPR, CCPA, and HIPAA compliant.