Put yourself in the shoes of your users and experience our high converting and fully customizable survey widgets in action.
Create a free trial account and start collecting customer insights today. No credit card required. Upgrade to a paid subscription whenever you feel ready.
Ideal for startups looking to close the customer feedback loop with on-brand microsurveys
Ideal for companies looking to drive growth with perfectly timed & personalized survey campaigns
Ideal for companies looking to gather customer feedback at scale throughout the entire user’s journey
Simultaneously Published Surveys
Included Monthly Active Users (MAUs)
5.000 - 2.000.000
Monthly Survey Responses
Website Popup Surveys
Native Mobile SDK (iOS & Android)
Multiple choice questions
Free form questions
Star, Thumbs-up & Heart- Ratings
Custom instructions & Thank-You notes
Net Promoter Score (NPS) surveys
Customize survey design
Hide Refiner logo
Full white label widget
Translate surveys (Multilingual)
Customize widget design
Personalize surveys with Liquid Tags
Target users by trait
Target users by behavior
Time based triggers
Country & language targeting
Page visit triggers
Smart follow-up mode
Create shareable survey links
Identify users with URL parameters
Brandable survey page
Embed surveys in HTML emails
Brandable landing page
Segments / Target Audiences
Segment users by traits
Segment users by behavior
Custom Reporting Dashboards
Bar & Pie-Charts
NPS & CSAT Charts
CSV & Excel Export
Import user traits
Import company traits
Track user events
Monthly / Annual
Pay by bank transfer
Self-serve Help Center
Email & Live Chat
Email, Live Chat & Phone
Monthly Active Users (MAU) is the number of users that interact with your product in a meaningful way in a rolling 30 days time period. For example, users that log-in to your app or perform a certain key action. MAU is a key metric of our pricing model, allowing us to offer highly flexible pricing tiers that adapt to your needs. Learn more here.
When you exceed the number of Monthly Active Users included in your subscription plan, we’ll give you a heads up by email. There won’t be any immediate additional charges and your account will continue to run. If you continue to exceed the limit, we’ll ask you to upgrade your subscription.
Absolutely! You can create a free trial account and start using Refiner without any commitment. No credit card is requried to get started.Our free trial is designed to let you experience the full value of Refiner and confirm technical fit. You get access to all survey features and integrations.Your free trial will stay active for 14 days and is capped at 200 survey responses. After 14 days or when you’ve reached 200 survey responses, the trial account converts into a free account with limited functionality. We’ll be more than happy to extend your trial period free of charge if needed. Just contact our team here.
Yes, you can cancel, upgrade or downgrade your subscription at any time. There is no minimum time commitment or lock-in.When you up- or downgrade your subscription, you’ll get access to the new subscription plan right away. A new invoice with a prorated amount is issued when you change your subscription.When you cancel your subscription, you can continue using your Refiner account until the current billing period ends. Once your billing period is over, your account will be set on a limited free plan. No more additional payments will occur.
More customer feedback means more insights and learnings. This is why all our paid plans come with unlimited survey responses. We apply a fair usage policy and preserve the right to restrict your account in case of abuse.
Yes, we do! Our Essentials and Growth plans can be purchased with monthly or annual billing. Annual plans are cheaper and give you a reduction of approximately 17% compared to montly payments. Enterprise plans are only available with annual billing.
Absolutely! We are happy to answer all questions you might have. Click here to contact us, and we will get back to you asap.
Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.