Tag Discovery

Tag Discovery helps you uncover new topics and patterns in your survey feedback.

Refiner AI analyzes your latest survey responses together with the surveys you created and suggests new Tags that may be useful for organizing and analyzing your feedback.

This is particularly useful for discovering themes you weren’t actively looking for, such as recurring product issues, feature requests, customer concerns, or emerging topics.

Discover new Tags

Go to Tags > Discover Tags in your Refiner dashboard.

From there, you can start a new discovery at any time.

Refiner AI reviews your latest survey responses and looks for recurring topics that could be useful to track as Tags. It also takes the surveys you created into account to better understand the context in which the feedback was collected.

Automatic Tag Discovery

You don’t need to start every discovery manually.

Refiner runs Tag Discovery automatically on a regular basis based on your latest survey feedback.

As you collect more responses, new suggestions can appear when Refiner identifies relevant topics that you are not already tracking.

You can still trigger a new discovery manually whenever you want to explore your latest feedback immediately.

Review Tag suggestions

Discovered Tags appear under Tags > Discover Tags, where you can review them before adding them to your Tag library.

For each suggestion, you can choose to:

• Accept the Tag if the topic is relevant to you
• Dismiss the Tag if you don’t want to track it

Accepted Tags are added to your Tags and can automatically be applied to matching incoming survey responses.

This turns a newly discovered topic into something you can continuously monitor as you collect more feedback.

Tag Discovery vs. Auto Tagging

Auto Tagging and Tag Discovery solve two different problems.

With Auto Tagging, you already know which topics you want to track. You create a Tag, describe when it should apply, and Refiner AI automatically categorizes matching responses.

Tag Discovery works in the opposite direction. Refiner examines your feedback and suggests topics that you may not have thought about tracking yet.

Used together, the two features let you track both known topics and new themes emerging from your survey feedback.

Analyze discovered Tags

Once you accept a suggested Tag, you can use it like any other Tag in Refiner.

You can monitor how often it occurs, track it over time in a Dashboard, filter survey responses by it, or use it to trigger Notifications.

See Tag Analysis to learn more.