Survey Delivery Methods
You can use Refiner to survey users while they are using your product (web & mobile), by sending them email surveys, or with a personalized survey page.
We are big advocates of “in-product microsurveys” as they provide exceptional response rates and are highly contextual. There are also situations where you might want to deliver your surveys on other channels. This is why we also offer Survey Pages and Email Surveys.
When creating a new survey, you’ll be asked to choose of the following survey type options.
Web App Surveys
Survey users while they are using your web application (SaaS, Marketplace, Fintech, …) or browsing your website. Thanks to precise targeting options, Web App Surveys provide unbeatable response rates and data accuracy.
Mobile App Surveys
Survey users while they are using your native mobile application on iOS or Android. Thanks to precise targeting options, Mobile App Surveys provide unbeatable response rates and data accuracy.
Email Surveys
Send surveys to the inbox of your users with the email service provider of your choice. We provide you with a HTML code snippet that can be included in any email.
Survey Pages
Create customizable survey pages that you can share with your audience. Personalize survey links to identify your users or add hidden contextual data.
Embed Surveys
Embed a survey directly into a page of your web application or website, seamlessly matching the surrounding content.
Please note: a survey in Refiner can have only one delivery method. If you want to launch the same survey for different channels (e.g. Mobile and Web-App), you can simply duplicate the surveys and then change the survey type.
Change survey type
When creating a survey in Refiner, you have the possibility to choose between different survey delivery methods.
A survey in Refiner can have only one delivery method. If you want to launch the same survey for different channels (e.g. Mobile and Web-App), you can simply duplicate the surveys (see above) and then change the survey type.
In the top section of the survey editor, clicking on “Change survey type” will open a modal where you can choose the delivery method.
When changing the survey type, all survey questions, question identifiers, and survey settings will stay intact. You’ll however see different targeting and distribution options depending on the chosen channel.