What is Refiner?
Introduction
Refiner is a customer feedback survey solution built from the ground up to meet the needs of web & mobile app companies. As such, we support all popular survey use cases.
Our flagship product are perfectly timed in-app microsurveys for web & mobile applications.
We believe that customer feedback is an important pillar at every growth stage and across all teams. This is why we offer different survey delivery methods (in-product, email & shareable links) and we support all major survey use cases.
Use Cases
You can use Refiner to track customer satisfaction with NPS & CSAT surveys, research product features, do user research or launch growth marketing surveys.
Our most successful customers love the ability to run different types of surveys across different channels with one single survey tool.
When creating a new survey, you’ll find ready-to-use survey templates covering all popular use cases. The most common use cases amongst our customers are:
Customer Experience
• Net Promoter Score (NPS) Survey
• Customer Satisfaction Survey (CSAT)
• Customer Effort Survey (CES)
User Research
• Uncover Strengths And Weaknesses
• Customer Churn Survey
• Missed Trial Conversion Survey
Growth Marketing
• Profile New Users
• Marketing Attribution Survey
• Show In-App Call To Action (CTA)
• Identify Upsell Opportunities
Product Research
• Market Fit Survey
• Product Feature Research
• Product Roadmap Prioritization Survey
Survey delivery methods
You can use Refiner to survey users while they are using your product (web & mobile), by sending them email surveys, or with a personalized survey page.
We are big advocates of “in-product microsurveys” as they provide exceptional response rates and are highly contextual. There are also situations where you might want to deliver your surveys on other channels. This is why we also offer Survey Pages and Email Surveys.
When creating a new survey, you’ll be asked to choose of the following survey type options.
Web App Surveys
Survey users while they are using your web application (SaaS, Marketplace, Fintech, …) or browsing your website. Thanks to precise targeting options, Web App Surveys provide unbeatable response rates and data accuracy.
Mobile App Surveys
Survey users while they are using your native mobile application on iOS or Android. Thanks to precise targeting options, Mobile App Surveys provide unbeatable response rates and data accuracy.
Email Surveys
Send surveys to the inbox of your users with the email service provider of your choice. We provide you with a HTML code snippet that can be included in any email.
Survey Pages
Create customizable survey pages that you can share with your audience. Personalize survey links to identify your users or add hidden contextual data.
Embed Surveys
Embed a survey directly into a page of your web application or website, seamlessly matching the surrounding content.
Please note: a survey in Refiner can have only one delivery method. If you want to launch the same survey for different channels (e.g. Mobile and Web-App), you can simply duplicate the surveys and then change the survey type.