Product Updates

Improvement
May 12, 2021

Exclude pages in your targeting

You can now define a set of page URLs where a survey should never be shown. Excluding pages was a highly requested feature and is indeed a very efficient way to improve the... [more]
New Feature
April 29, 2021

Debug mode for Javascript client

Our Javascript client has now a built-in Debug Mode to help our customers track down installation issues quickly. While installing our Javascript client is usually straightforward, one might still get... [more]
Improvement
March 29, 2021

White-label survey design with custom CSS

For most of our customer, our styling options provide enough flexibility to deliver a great on-brand user experience. There might be some cases though, were you need that extra layer... [more]
New Feature
March 25, 2021

New user role: Analyst

We introduced a new user role which is called "Analyst". You can invite new team members with this new role or change the role of existing team members. Analysts have... [more]
Improvement
March 20, 2021

Improved Survey Throttling

So far, you could throttle surveys on a project level and for each individual user. You can now also throttle surveys on a "per survey" level. This comes in handy... [more]
New Feature
March 15, 2021

Personalize surveys with Liquid Tags

This is the feature we are most proud of. You can now personalize your surveys to increase response rates and improve user experience. All you need to do is to place so... [more]
Improvement
February 28, 2021

Target users matching multiple segments and exclude segments

You have now much better control over who you want to target with your surveys. It's now possible to target users that match multiple segments at once, and exclude certain... [more]
Improvement
January 29, 2021

Trigger alerts & integrations with Partial Responses

Collecting data even when a user didn't complete a survey, has been a much requested feature since the early days of Refiner. We improved the handling of partial responses and they can... [more]
Improvement
January 25, 2021

Improved Survey Throttling

So far, you could throttle surveys on a project level and for each individual user. You can now also throttle surveys on a "per survey" level. This comes in handy when you... [more]
New Feature
January 15, 2021

Quickly survey responses as CSV or Excel file

You can now download survey responses right from the Survey Response list with a single click (actually two). If you just love CSV and Excel files, look out for a... [more]