Product Updates

Improvement
November 30, 2020

Multi-channel surveys

With this product update, Refiner officially became what a so called "multi-channel survey platform". But what does that even mean? It means that you can now use Refiner to survey... [more]
New Feature
November 25, 2020

Receive email alerts when a user completes a survey

It's now even easier to keep your team updated on new survey responses. Get notified when a user completes a survey or when responded in a certain way with our... [more]
New Feature
November 20, 2020

Send surveys by email

With the release of your new survey pages also comes the possibility to send your surveys by email. The way we approach email surveys is that we don't actually send... [more]
New Feature
November 14, 2020

Collect contact info from anonymous website visitors

We added a new survey element which lets you easily collect contact info like the name, email or phone of your users. We don't plan on becoming a "lead capture... [more]
New Feature
November 8, 2020

Hosted survey pages

In-app surveys are great, but sometimes you need to reach people outside your application. That’s why we decided to offer highly customizable hosted survey pages which complement our survey widgets.... [more]
New Feature
October 8, 2020

Customer.io integration in open beta

If you are a Customer.io user, let us know! Our new integration lets you embed surveys into your email campaigns and you can enrich contacts in Customer.io with survey data... [more]
Improvement
October 6, 2020

Improved Segment.com integration

Thanks to the feedback of our early adopters we were able to significantly improve our Segment.com integration. The new version is now sending only relevant data points, keeping your Segment account nice... [more]
Improvement
October 4, 2020

“Other” option for multiple choice questions

Our multiple choice question type finally supports an "Other" option. When activated, your users can send in any freeform text if none of your suggested options applies. [more]
New Feature
October 3, 2020

Duplicate surveys

It's sometimes the little features that improve your daily life. And we think that our new option to duplicate a survey is definitely one of them. You'll find this new... [more]
Improvement
October 1, 2020

Storing partial survey submissions

It happens ... your users might start a survey but then don't complete it. This is especially true if it takes three or more steps to complete your survey. But... [more]